Senior Resettlement Assistant

ABOUT THE COMPANY

UNHCR, the UN Refugee Agency, is a global organisation dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people.

JOB SUMMARY

A Senior Resettlement Assistant position is typically located at Multi-Country Office, Branch Office or Field Office. Under supervision, the incumbent's primary role is to assist the supervisor in effective resettlement delivery of a given UNHCR Office in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications. The incumbent provides important clerical and administrative support to resettlement operations and may as required take part in assessing cases for resettlement and conducting interviews. S/he maintains frequent contacts with the supervisor, relevant colleagues within the same Office or Offices under purview to exchange information and discuss issues on resettlement cases. Some contacts and communication at a working level are required with Embassy / Immigration Officials of resettlement countries, IOM as well as with other operating partners regarding resettlement issues.All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.Minimum QualificationsEducation & Professional Work ExperienceYears of Experience / Degree LevelFor G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higherField(s) of EducationNot applicableCertificates and/or LicensesInternational Law;International Relations;(Certificates and Licenses marked with an asterisk* are essential)Relevant Job ExperienceEssentialNot specifiedDesirableGood knowledge of resettlement issues and UNHCR resettlement policies and operational applications. Completion of UNHCR specific learning/training activities (e.g., PLP and RSD/Resettlement Learning Programme, resettlement anti-fraud workshop).Functional SkillsPR-Refugee Resettlement programsPR-Resettlement Anti-Fraud Policy and ProceduresCO-Cross-cultural communication(Functional Skills marked with an asterisk* are essential)Language RequirementsFor International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.Desired Candidate ProfileDemonstrated expertise in resettlement data management (including the export and review of XML files, use of PowerBI, SQL and Dynamics CRM), reporting, monitoring trends, and statistical analysis. EssentialDemonstrated technical proficiency in the use of PRIMES (BIMS and proGres, specifically the Resettlement module, and the Data Transfer Platform). EssentialRelevant and recent work experience in resettlement case processing, including the application of standards, policies, and procedures described in the 2023 UNHCR Resettlement Handbook, the 2021 Best Interests Procedure Guidelines, and UNHCR guidance on registration and identity management. EssentialDemonstrated awareness of the different resettlement case identification and processing methodologies applied in the EHAGL region. DesirableDemonstrated knowledge of data protection and privacy principles described in UNHCR policy and operational guidance, and familiarity with the Secure File Sharing (SFS) platform. DesirableDemonstrated competency in sharing knowledge and training colleagues on the use of UNHCR systems, tools and procedures for resettlement processing and data management. DesirableRequired languages (expected Overall ability is at least B2 level):Desired languagesOperational contextOccupational Safety and Health Considerations:Nature of Position:Living and Working Conditions:SkillsAdditional QualificationsCO-Cross-cultural communication, PR-Refugee Resettlement programs, PR-Resettlement Anti-Fraud Policy and ProceduresEducationCertificationsInternational Law - Other, International Relations - OtherWork ExperienceCompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Stakeholder management, Teamwork & collaboration

RESPONSIBILITIES

Carry out preliminary interviews and initial assessments to process refugees for resettlement following established procedures.Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor.Provide persons of concern (PoC) with up-to-date and accurate information on UNHCR's resettlement policies and procedures.Comply with UNHCR's standard operating procedures on resettlement, ensuring timely action on cases.Follow up on cases from time of submission to final decision and departure; ensure effective in-country communication on the status and follow-up on PoC being considered for resettlement.Assist in maintaining and updating proGres or Consolidated Online Resettlement Tracking System (CORTS) database and provide technical support.Coordinate travel and departure arrangements for refugees accepted for resettlement.Organize logistical support for governments undertaking resettlement missions.Provide administrative support for resettlement-related training activities, including organization of resettlement workshops and meetings as required.Maintain accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports.Draft / type routine correspondence to Field Offices / Multi-Country Offices / Headquarters.Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS.Assist in mitigating resettlement fraud by reporting suspected fraud.Recommend eligible cases for resettlement consideration.Provide counselling to PoC.Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).Perform other related duties as required.

REQUIRED SKILLS

Reporting, Written communication, Office administration, management, Interviewing, Ability to coordinate, Documentation and record keeping

REQUIRED EDUCATION

Bachelor's degree