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Duty Manager

4 months ago

Nairobi, Nairobi Area, Kenya Avenue Healthcare Full time

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.

Mission
To provide high quality care that exceeds our clients' expectations.
Key Responsibilities

Operational Oversight:
Coordinate and supervise all operational activities during night shifts, including nursing, administrative, and support staff.
Ensure compliance with hospital policies, procedures, and regulatory requirements throughout the night.
Ensure adherence to quality standards.
Address any issues or concerns promptly and effectively, escalating as necessary to senior management.
Investigate accidents/untoward incidences at the night and inform the relevant manager.
Participate in development and implementation of polices for improvement of patient care and safety.
Ensure equipment uptime of >99% for all clinical and non-clinical equipment.
Ensure service uptime of >99% for all clinical and non-clinical services.
Ensure product availability as per service standards.
Ensure robust enterprise risk management practices

Patient Care:
Monitor patient care activities to ensure quality standards are met and patient safety is maintained.
Collaborate with nursing staff to address patient needs and resolve any issues that arise during the night.
Assist in patient transfers in collaboration with Nursing Services Manager (NSM), Finance and the relevant managers
Inform the NSM & MSM of high risk and sensitive patients

Emergency Response:

Act as the primary point of contact for emergencies during coverage, coordinating response efforts and communicating with relevant stakeholders.

Implement emergency protocols as needed, ensuring a swift and effective response to critical situations.

Staff Management:
Provide leadership, guidance and managerial support to shift staff, fostering a positive and supportive work environment.
Conduct regular rounds to assess staff performance, provide feedback, and address any concerns or issues.
Evaluate workload and staffing levels and where required allocate or re-assign resources to meet demand
Assist in staff development through bedside teaching, skill checks, mentoring and appraisal

Communication and Collaboration:
Facilitate communication between night shift staff, other departments, and senior management to ensure seamless coordination of activities.
Collaborate with senior managers, other duty managers and department heads to address cross-functional challenges and promote organizational objectives.

Person Specification

Bachelor's degree in nursing or a Diploma in Nursing with a Higher National Diploma in a nursing specialization.
Postgraduate qualification in healthcare management or related will be an added advantage.
A valid nursing council of Kenya license.
5 years of continuous clinical experience.
Minimum of 2 years' supervisory experience.
Excellent interpersonal and communication skills
Attention to detail.