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Information Management Assistant

3 months ago

Nairobi, Nairobi Area, Kenya U.S.A Embassy Kenya Full time

ABOUT THE COMPANY

The USA embassy Kenya is a us government that seeks to offer services on behalf of the US government

JOB SUMMARY

EXPERIENCE: Two years of office management or technical experience is required. Work related experience should demonstrate a high level of organizational skills, ability to adhere to regulations, aptitude for paying attention to detail, and use of IT software and equipment. Education Requirements:High School diploma is required.Evaluations:LANGUAGE: Level IV (Fluent) speaking/reading/writing of English is required. (This may be tested)

RESPONSIBILITIES

70% of TimeProvides Tier I and II support for OpenNet and ClassNet users as assigned. Provides application support including for the State Archiving and Message Retrieval Toolset (SMART). Assists with network operations and management, circuit management and troubleshooting, desktop and peripheral troubleshooting and support, C-PKI card management, account management, backup and recovery management, help-desk support, deployment of new computers and peripherals, and all components of IT assurance and security management. The IMA is required to serve on the IRM Duty Roster, meaning that the incumbent will be on-call to provide emergency after hours support and assistance on a rotational basis. The IMA will follow the IRM duty SOPs and will come in as needed to troubleshoot critical problems, retrieve high-precedence telegrams, and to provide other assistance as directed.10% OF TIME Provides support for mobile device management and troubleshooting. Assists with managing and maintaining inventory controls as needed. Works with ISC team to ensure that devices are updated and capable to meet user needs.10% OF TIME Provides assistance with managing and maintaining the telephone and radio programs as needed. Ensures that user requests are answered and that services are functioning. Assists with managing and maintaining inventory controls as needed. Escorts outside technicians into the demarcation point or telephone frame room as needed.10% OF TIME Administers and maintains IT inventory and ITCOM inventory. Ensures proper receiving, transferring and disposal procedures are followed. Assists the primary inventory clerk with annual inventory requirements. Contributes to office knowledgebase and performs other duties as assigned.Note: This position description in no way states or implies that these are the only duties to be performed by incumbent. Incumbent will be required to perform other duties as assigned by the supervisor.

REQUIRED SKILLS

Office administration, management, Reporting, Secretarial work, Office reception, Document and archive management

REQUIRED EDUCATION

Diploma, Associate's degree