Manager- ERP Development Team

4 weeks ago


Nairobi, Nairobi Area, Kenya SAFARICOM Full time

ABOUT THE COMPANY

Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like Mombasa, Kisumu, Nakuru and Eldoret in which it manages retail outlets. Currently, it has nationwide dealerships to ensure customers across the country have access to its products and services.

JOB SUMMARY

QualificationsA degree in IT, Mathematics or Engineering (Telecommunications or Electrical & Electronic)Intermediate Unix Certification requiredIntermediate training on networking and security standards e.g. CCNA or its EquivalentProficiency in programming languages including MSSQL, PL/SQL and PerlIntermediate training on Database Administration essential (Preferably Oracle and MS SQL)Minimum of 5 years' experience with system analysis, data analysis, ERP systems, relational database, data warehouse, and OLAP and programming preferable in PLSQL, Perl and MSSQL.Experience with LAN/WAN Support including Satellite and fiber communicationKnowledge of Mobile Network core network systems, Short Message Service Center (SMSC), routing, Mediation and Intelligent Networks is an added advantage

RESPONSIBILITIES

Building processes and facilitating resolution of operational issues that may impede growth.Proactively analyze performance data to identify immediate and long term improvement opportunitiesParticipate in the design and high level modeling of Enterprise systemsManage problem and incident resolutions in liaison with technical and operations departmentsResearch on new trends on systems and advice the business on the best fit modelsInspire , up skill and grow junior analysts in the teamProvide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity. Advice Management on resourcing needs, work structure and best fit for supportWork collaboratively with users in relevant business units to understand and define relevant reports and dashboards.Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs.Liaise with all business support units including, Third party developers and Core networks design and Support teams to support the growth and sustainability Monitor, track and understand industry trends and the factors that drive them.Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology toolsRespond to end user queries and request for support.Troubleshoot technical and non-technical challenges Manage system capacity and anticipate user demands on resourcesWork closely with the third party development teams to ensure that the requirements as documented are clearly understood and consult with the developers teams to validate design assumptions. Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterpriseDraw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained Manage interfaces to all other enterprise systems

REQUIRED SKILLS

User experience (UX and UI) design, Digital content development and editing (social media, blogs, etc.), Testing and debugging, Design Thinking, Software architecture

REQUIRED EDUCATION

Bachelor's degree



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