Marketing Manager-Hospitality

1 week ago

Machakos, Kenya Emerge Egress Consulting Full time
About the Role:

Emerge Egress Consulting is a leading HR Management & Training Consulting Firm based in Nairobi, established in 2017. Our core focus lies in Recruitment, Business & Marketing Strategy, and Training Programs for various sectors. We partner with clients across diverse industries to cater to their needs.

Key Responsibilities:
  • Develop and execute marketing strategies to promote sales and service awareness.
  • Implement social media marketing campaigns on all company digital platforms.
  • Create a robust marketing platform to raise awareness, drive sales, and enhance key performance indicators.
  • Maintain a strong online presence across social media channels including Facebook, Twitter, YouTube, Instagram, LinkedIn, TikTok, and our website.
  • Conduct regular customer visits and provide support.
  • Manage existing accounts, secure orders, and establish new client relationships.
  • Collaborate with the sales, finance, technical, and logistics teams to align sales efforts.
  • Prepare and submit sales activity reports, including daily call reports and service reports.
  • Design and implement sales and marketing strategies.
  • Conduct comprehensive market research, qualify leads, and craft persuasive proposals.
  • Negotiate operating standards with long-term client partners to ensure seamless execution and productivity.
  • Deliver exceptional client service through timely follow-ups and tailored solutions.
  • Monitor clients' changing needs and competitor activity, reporting these developments to sales and marketing management.
  • Regularly visit the field to prospect and generate sales;
  • Develop detailed customer profiles to understand their current and future requirements.
  • Prepare accurate quotations to inform customers of prices, service offerings, and availability in a timely manner, and close sales;
  • Process sales invoices promptly to facilitate a smooth sales process.
  • Track performance and contribute to determining optimum stocking levels.
  • Follow up with credit customers to ensure timely payment for services purchased on credit.
  • Respond to customer complaints promptly to enhance customer satisfaction and retention.

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