Restaurant Team Lead

5 days ago

Nairobi, Kenya beBeeHospitality Full time 800,000 - 1,200,000
Job Overview

The Restaurant Team Lead is responsible for overseeing the daily operations of the restaurant, ensuring an exceptional dining experience for guests. This role involves supervising staff, maintaining high standards of food quality and service, and driving revenue targets.

This is a key leadership position that requires strong interpersonal, problem-solving, and communication skills. The ideal candidate will have previous experience in a supervisory role and be able to motivate and lead a team of servers, hosts, and support staff.

Key Responsibilities

1. Operations Management

  • Oversee the daily operation of the restaurant, including breakfast, lunch, and dinner service.

  • Ensure smooth coordination between the kitchen and front-of-house teams.

  • Monitor food and beverage quality and presentation standards.

2. Guest Experience

  • Ensure a high level of customer satisfaction by anticipating guest needs and resolving issues promptly.

  • Handle guest complaints professionally and efficiently.

  • Regularly engage with guests to gather feedback and build rapport.

3. Team Leadership

  • Lead, motivate, and supervise a team of servers, hosts, and support staff.

  • Conduct regular team meetings and briefings.

  • Identify training needs and assist in staff development and performance evaluations.

4. Financial Management

  • Assist in managing the restaurant's sales, costs, and profitability.

  • Implement upselling strategies to maximize revenue.

  • Control inventory, minimize wastage, and monitor stock levels.

5. Compliance & Standards

  • Ensure compliance with health and safety, food hygiene, and licensing regulations.

  • Maintain cleanliness and presentation of the restaurant at all times.

  • Uphold brand standards and service protocols.

6. Administration

  • Maintain accurate records and reports on sales, labor, and operational issues.

Requirements:

  • Diploma or Degree in Hospitality Management or related field.

  • Minimum 3 years of experience in a supervisory role in a restaurant or hotel F&B outlet.

  • Strong leadership, interpersonal, and problem-solving skills.

  • Excellent communication and guest service skills.

  • Proficient in restaurant management systems and MS Office.

  • Knowledge of food safety and hygiene practices.

  • Ability to work flexible hours, including weekends and holidays.

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