Client Relationship Manager

2 days ago


Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time

Emerge Egress Consulting is a Human Resource Management and Training Consulting Firm based in Nairobi. Our expertise spans Recruitment, Business Strategy, Marketing, and Training Programs for various sectors.

We partner with clients across different industries to meet their needs.

Job Description
  • Maintaining client relationships and providing exceptional customer experience.
  • Coordinating event logistics to ensure seamless delivery.

The ideal candidate will possess:

Key Responsibilities
  1. Providing administrative support and maintaining accurate records.
  2. Receiving referrals and inquiries on our services.
  3. Offering sales, marketing, and public relations support.
  4. Scheduling and coordinating day-to-day activities.
  5. Liaising with the events team to streamline workflows.
  6. Analysing and resolving customer complaints efficiently.
  7. Collaborating with internal teams for seamless service delivery.
  8. Managing event details and guest lists.
  9. Researching and documenting venues and logistical databases.
  10. Contributing innovative ideas to enhance processes and event outcomes.
Requirements
  • Bachelor's Degree in Marketing, Business, or Communication.
  • At least 3 years' work experience.
  • Proficiency in Ms Office Suite.


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