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Event Support Specialist

1 week ago

Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time
Key Responsibilities
The Customer Service Liaison will be responsible for:

• Maintaining a professional demeanor and effectively multitasking in a fast-paced office environment.
• Receiving referrals and inquiries regarding our services.
• Providing administrative support and meticulously organizing event materials.
• Managing multiple client accounts to ensure retention and facilitate cross-selling efforts.
• Assisting with sales, marketing, and public relations initiatives.
• Maintaining the highest level of integrity in every client interaction.
• Scheduling and coordinating daily activities.
• Liaising with the events team to streamline workflows and enhance operational efficiency.
• Relating sensitively to clients' unique needs.
• Offering exceptional customer support through various communication channels.
• Responding promptly and professionally to client inquiries.
• Analyzing and resolving customer complaints fairly and efficiently.
• Collaborating with internal teams for seamless service delivery.