Client Experience Manager

1 week ago


Nairobi, Nairobi Area, Kenya Career management centre Full time

The Career Management Centre is a leading provider of Human Resources Management Consulting services, delivering comprehensive HR solutions to businesses across various industries.

We pride ourselves on sourcing top talent for our clients and believe that HR is the foundation of any successful organization.

Our client, a prominent player in the pension industry with an insurance brokerage arm, is seeking a skilled Client Relations Manager to join their team.

This role involves building strong relationships with stakeholders, promoting customer retention, and driving revenue growth through business development initiatives.

  • Network to generate referrals and create new business opportunities.
  • Cultivate a deep understanding of the actuarial industry and its regulatory frameworks.
  • Prepare trustee resolutions on discretionary benefits and other relevant areas.

You will work closely with supervisors and finance teams to develop and approve trustee engagement initiatives and strategize and execute engagement activities for service providers and regulators.

A strong background in marketing and sales, combined with excellent communication skills, is essential for success in this role.

The ideal candidate will possess a Bachelor's degree in a relevant field and at least 8 years of experience in client relations or a similar role within the pension schemes industry.



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