Client Services Manager Position

2 days ago


Nairobi, Nairobi Area, Kenya Career management centre Full time

Career Management Centre is a Human Resources Management Consulting firm that offers comprehensive HR services to businesses both at a strategic and operational level.

Job Description:

The Client Services Manager will be responsible for developing deep partnerships with our clients to help them achieve their goals and establish the agency as a partner on their team.

You will be the client's voice within the company and the voice of the company to the client. As such, you play an invaluable role in client communication, problem-solving, and relationship management.

The Client Services Management team works daily to go above and beyond to wow the agency clients and ensure they have the best experience in every interaction.

  • Managing the Agency's business portfolio in relation to existing clients
  • Organic business development of existing clients
  • Management of key accounts as profiled by the Agency's team leaders – overall supervision and support of the client service teams – with partnership of team leaders and the Client Service Director
  • Annual and distilled quarterly budgetary planning of the host unit (branding, advertising, and event management) – with the Finance team's intervention
  • Strategic planning of accounts through market and individual client business profiling for existing accounts and subsequently for new accounts
  • Leveraging business development by responding to tenders, pitches, and request for proposals
  • Execution of strategies through managed teams – in partnership with the respective managers (Media investments, PR, AV, Branding, and Advertising)


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