Direct Sales Representative

5 days ago

Nairobi, Nairobi Area, Kenya KCB Group Full time 900,000 - 1,200,000 per year
KEY RESPONSIBILITIES
  • Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.
  • Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.
  • Guiding customers on how to fill in applications for the respective product the customer would like to purchase.
  • Review of the application and documentation provided by the customer to confirm accuracy.
  • Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.
  • Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.
  • Prospecting customers for any other Bank products, suitable for their needs.
  • Ensuring safe custody of customer documents under their care.
  • Forwarding customer feedback or complaints to the respective Sales/Branch Manager.
  • Sharing market or competitor information from the field to the leadership to improve the bank's products.
DAILY RESPONSIBILITIES:
  • Selling of Bank products.
  • Participating in Bank Sales Campaigns.
  • Cross-selling Bank products and educating customers who have taken up a product on the features (including product demonstrations).
  • Receipt of customer applications and forwarding the same to the stipulated retail support team within 24 hours of sign-off by the customer.
  • Ensuring Proper documents and KYC as per stipulated standards.
  • Provide regular Sales reports.
QUALIFICATIONS AND EXPERIENCE
  • Bachelor's degree from a recognized university.
  • Professional Qualifications such as: CPA (K), CIFA, CPS(K) will be an added advantage
  • Have at least 2 years of working experience in Sales.
Method of Application

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