Zoho Account Manager

1 day ago

Kenya Remote Raven Full time $40,000 - $80,000 per year

This role is designed for a highly organized, client-oriented professional with strong expertise in Zoho CRM and related applications. As a Zoho Account Manager, you will serve as the primary point of contact for clients, leading discovery, implementation, and post-launch optimization. You will be responsible for translating business needs into system workflows, managing project execution in Zoho, and maintaining high-touch client relationships. The role is split between Client-Facing & Project Execution (60%) and Client Outreach & Relationship Management (40%). Success in this role requires strong communication, task management, and solution design capabilities across the Zoho ecosystem.

Key Responsibilities

1. Client-Facing Implementation & Project Management (60%)

● Lead client kickoff calls to gather requirements, diagnose CRM pain points, and propose Zoho-based solutions.

● Translate client goals into structured project plans, roadmap, workflows, and automations within Zoho CRM, Zoho Projects, Zoho Creator, Zoho Flow, and related apps.

● Create, manage, and assign tasks using project management tools (e.g., Zoho Projects, Zoho Sprints) ensuring timely delivery and documentation.

● Build, test, and implement automation rules, blueprints, and custom functions using Deluge scripting.

● Oversee data integrity, custom reporting dashboards, and pipeline optimization in CRM.

● Collaborate cross-functionally with internal teams and developers to ensure quality and alignment across all deliverables.

● Produce clear task documentation, SOPs, and screen-recorded walkthroughs to support client onboarding and internal handovers.

2. Client Outreach & Relationship Management (40%)

● Maintain proactive communication with clients to ensure satisfaction, adoption, and upsell opportunities.

● Conduct regular check-ins, performance reviews, and strategic planning sessions with clients to assess CRM ROI and feature utilization.

● Identify expansion or optimization opportunities within client accounts (e.g., introducing additional Zoho apps or automation).

● Support training delivery through live demos, video tutorials, and help documentation tailored to each client's use case.

● Ensure timely feedback collection and follow-through on any support tickets or implementation updates.

Skills & Qualifications

● 2–4 years of experience in Zoho CRM administration, implementation, or account management

● Strong working knowledge of Zoho One ecosystem: CRM, Campaigns, Flow, Projects, Creator, Analytics, and Desk

● Comfortable with Deluge scripting, webhooks, and basic API integrations

● Excellent verbal and written communication skills — able to translate technical solutions into simple, business-focused language

● Strong project management and client communication skills, with the ability to juggle multiple implementations and client accounts

● Experience creating Loom-style screen recordings, SOPs, and task documentation

● Self-motivated, deadline-driven, and process-oriented

This is a 100% Remote Work

Up to $8/hr

Full time

  • Business Analyst

    1 day ago

    Nairobi Area, , Kenya Zoho MEA Full time $40,000 - $80,000 per year

    Job Title : Business Analyst Work Location : Nairobi, Kenya1. Provide advisory on how requirements can be implemented from a functional standpoint and stimulate process changes if efficiencies can be gained. 2. Design and Develop highly scalable Zoho Implementations with necessary API integrations, HTML, CSS, Deluge3 . Deep understanding of various API...

  • Account Payables

    1 day ago

    Nairobi, Nairobi City, , Kenya Bridge Talent Management Full time 600,000 - 1,200,000 per year

    Job Summary We are seeking a skilled and detail -oriented Accounts Payables Officer to manage the company's payment obligations, maintain strong vendor relationships, ensure compliance with tax and financial regulations, and support the overall financial efficiency of the organization. Key Responsibilities:Invoice Verification & Processing: Review vendor...

  • Sales and Marketing Manager

    1 day ago

    Nairobi, Nairobi City, Westlands, Karuna Road., Kenya Zeplin Investments Full time $60,000 - $120,000 per year

    We are seeking an experienced and results -oriented Sales and Marketing Manager to lead the company's commercial growth and brand strategy.The ideal candidate is a strategic thinker with strong leadership, communication, and analytical skills capable of developing and executing high -impact sales and marketing plans that drive predictable revenue growth,...

  • AI Systems Technical Writer

    1 day ago

    Nairobi, Nairobi City, , Kenya MetaCap AI Full time 720,000 - 1,800,000 per year

    Job Description Job Title: AI Systems Technical Writer Location: Remote/Hybrid Job Type: Full -Time (8:00 AM - 5:00 PM) About Us: Our company is a leading AI and Digital Transformation Agency partnering with diverse B2B and B2C brands to drive innovation and growth. We are seeking an AI Systems Technical Writer to create, manage, and refine technical...

  • Account Manager

    1 day ago

    Kenya Somewhere Full time $24,000 - $30,000 per year

    Account Manager - ​​​Africa RemoteSalary: $2000 - $2500 USD MonthlyPosition OverviewWe're seeking an exceptional Senior Account Manager, preferably based in Kenya, to lead client relationships for a prestigious African conglomerate with operations spanning energy, hospitality, real estate, and conservation. This role requires someone who can navigate...

  • Account Manager

    1 day ago

    Kenya Scangroup Full time 120,000 - 240,000 per year

    JOB PURPOSE – SUMMARYAccount Managers in Ogilvy Africa's PR&I team are responsible both for executing excellent communication and for creating a stimulating environment within which others can do great work. This means you are in touch with more than just the media, so that our work lands most effectively in the world. Account Managers are also responsible...

  • Key Account Manager

    2 weeks ago

    Kenya Jumia Full time 1,200,000 - 3,600,000 per year

    What you will be doingBuilding strong links with C-Levels and account managers of our top brands and vendors. You should justify a flawless understanding of the entire Computing ecosystem and market. You will be the only one along with the Country Managing Director & CCO to represent Jumia in front of those key accounts. Build and maintain strong,...

  • Key Account Manager

    2 weeks ago

    Kenya Jumia Full time 900,000 - 1,200,000 per year

    What you will be doingBuild and maintain strong, long-lasting relationships with C-level executives and account managers of our top brands and distributors in the category. You will be one of the key external representatives of Jumia in this category, alongside the Country Managing Director and CCO. Develop and execute strategic plans to drive sales growth...

  • Key Account Manager

    2 weeks ago

    Kenya Jumia Internal Mobility Board Full time 1,200,000 - 3,600,000 per year

    What you will be doingBuild and maintain strong, long-lasting relationships with C-level executives and account managers of our top brands and distributors in the category. You will be one of the key external representatives of Jumia in this category, alongside the Country Managing Director and CCO. Develop and execute strategic plans to drive sales growth...

  • Key Account Manager

    1 day ago

    Kenya Jumia Internal Mobility Board Full time $100,000 - $120,000 per year

    At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.You need to follow simple guidelines:Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your...