Account Manager – CrossFit Gym

24 hours ago

Karen ward Nairobi County, Kenya SOL Y LEY Full time 900,000 - 1,200,000 per year

About the Role:

We are seeking a dynamic, proactive, and passionate Account Manager to oversee day-to-day operations and client relations for a thriving CrossFit gym. This hybrid role requires a hands-on professional with strong leadership, business development, and marketing skills. You will act as the key liaison between the HR consultant, the gym team, and the gym management, ensuring smooth operations and exceptional member experiences.

Key Responsibilities:

  • Manage daily gym operations and team coordination.
  • Build and maintain strong relationships with current members to ensure retention.
  • Develop and implement strategies to acquire new members, focusing on the CrossFit community.
  • Coordinate and oversee all gym events and marketing campaigns.
  • Serve as the point of contact for the HR consultant, providing regular updates.
  • Maintain consistent gym branding and voice across all platforms.
  • Handle client concerns or escalations with professionalism and empathy.
  • Track KPIs related to client satisfaction, sales, and member engagement.
  • Assist with hiring, onboarding, and staff support as needed.

Who You Are:

  • Passionate about fitness, with knowledge of or experience in CrossFit.
  • Strong communicator—eloquent, confident, and people-oriented.
  • Highly organized, resourceful, and capable of managing multiple tasks.
  • Business development-minded—able to build relationships and grow the client base.
  • Ownership-driven—treat the business as your own.
  • Digitally savvy—comfortable with basic marketing tools, social media, CRM, etc.

Requirements:

  • 2–4 years' experience in a client-facing, business development, or operations role.
  • Previous experience in a fitness, wellness, or hospitality-related field is a plus.
  • Ability to work flexible hours, including weekends or evenings during events.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and high emotional intelligence.

Why Join:

  • Be part of a passionate fitness community.
  • Autonomy and ownership over gym operations.
  • Opportunity to blend your love for fitness with business strategy.
  • Work closely with a supportive HR consultant and dynamic team.

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