Account Manager – SMB

7 days ago

Nairobi, Nairobi Area, Kenya ShipShap Full time $70,000 - $120,000 per year

About ShipShap Kenya

ShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.

Role Summary
We are seeking a highly organized and proactive Account Manager to oversee ShipShap's strategic SMB merchants. These are our high-value merchants with a big revenue potential. The role will focus on growing their revenue, ensuring retention, and reducing revenue volatility through structured account management.

Key Responsibilities

  • Manage relationships with 10-15 strategic merchants, acting as the primary point of contact.
  • Drive revenue expansion within accounts by upselling other ShipShap products
  • Secure monthly shipment commitments from key merchants and request spot/discounted rates from courier partners
  • Monitor seasonality and merchant shipment forecasts
  • Support bulk shippers to capture recurring volumes.
  • Identify merchant pain points (documentation, customs, courier management) and solve via ShipShap tools.
  • Develop and execute monthly account reviews to ensure forecast accuracy and prevent revenue dips.
  • Collaborate with Sales Leads to ensure seamless onboarding of new strategic SMBs

Qualifications

  • 3–5 years' experience in B2B account management, ideally in logistics, SaaS, retail or supply chain.
  • Proven track record in managing enterprise or high-value SMB accounts.
  • Strong negotiation skills; ability to secure volume commitments.
  • Knowledge of international courier operations (DHL, FedEx, UPS) a plus.
  • Prior experience in a start-up environment is a plus
  • Excellent communication and relationship-building skills.
  • Bachelor's degree required

Why Join ShipShap Kenya?

  • Be part of a mission-driven company transforming e-commerce logistics in Kenya.
  • Work in a collaborative, fast-paced, and supportive team environment.
  • Competitive compensation and opportunities for growth.
  • Exposure to tech-driven logistics solutions and innovation.

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