Account Manager

5 days ago

Nairobi, Nairobi Area, Kenya ShipShap Full time 900,000 - 1,200,000 per year

About ShipShap Kenya

ShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.

Role Summary

We are seeking Enterprise Account Managers to manage and grow our most valuable clients. The role requires a balance of relationship management, operational oversight, and commercial growth. As an Enterprise Account Manager, you will work directly with large, high-value merchants that are critical to our business success. You will be responsible for nurturing long-term partnerships, ensuring exceptional service delivery, and driving deeper adoption of our solutions within these accounts. This includes aligning with client leadership teams, anticipating strategic needs, and proactively identifying opportunities to expand volumes, introduce new products, and maximize revenue impact. You will play a key role in safeguarding client satisfaction, retention, and growth.

Key Responsibilities

  • Primary Client Ownership: Serve as the main point of contact for assigned enterprise merchants, ensuring their needs are addressed with speed and professionalism.
  • Operational Excellence: Oversee the smooth delivery of contracted services across logistics and payments, ensuring service-level agreements (SLAs) are consistently met.
  • Strategic Account Planning: Develop and execute detailed account plans to strengthen partnerships, safeguard client satisfaction, and deliver measurable business outcomes.
  • Revenue Growth: Identify and pursue opportunities to increase shipping volumes, expand adoption of ShipShap products (e.g., WhatsApp Bot, Subscriptions), and drive upsell/cross-sell initiatives within existing accounts.
  • Client Relationship Management: Build and maintain strategic, long-term relationships with key stakeholders and decision-makers across client organizations.
  • Escalation Management: Resolve day-to-day client issues promptly, while anticipating and addressing risks before they escalate.
  • Internal Collaboration: Work closely with sales, operations, and product teams to deliver tailored solutions and ensure client success.
  • Client Advocacy: Represent the voice of the client internally, providing feedback to improve service delivery and inform product development.

Requirements

  • 3–5 years in account management, enterprise sales, or customer success.
  • Experience with large-scale B2B accounts in logistics, tech, or FMCG.
  • Strong communication and relationship-building skills.
  • Comfortable managing multiple stakeholders and complex engagements.

  • Account Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time 900,000 - 1,200,000 per year

    About ShipShap KenyaShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.Role SummaryWe are seeking...

  • Account Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time 900,000 - 1,200,000 per year

    About ShipShap KenyaShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.Role SummaryWe are...

  • Account Manager

    6 days ago

    Nairobi, Nairobi Area, Kenya Hewlett Packard Enterprise Full time 600,000 - 1,200,000 per year

    Selectium Kenyais seekingAccount Managerto join ourHewlett Packard Enterpriseteam inKenya.Job ScopeThe Account Manager is accountable for the promotion of the company products/services, through a well-defined strategy and sound partnerships with existing/potential partners. S/He works towards optimizing sales volumes and champions marketing programs.Main...

  • Account Manager

    21 hours ago

    Nairobi, Nairobi Area, Kenya Omreki Digital Full time 900,000 - 1,200,000 per year

    Company DescriptionOmreki Digital is a leading web design company specializing in creating visually stunning and highly functional websites for diverse clients. Our experienced team of designers and developers is committed to crafting user-friendly websites that drive business success in the digital age. Our services include custom website design and...

  • Account Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya Beijing Foreign Enterprise Management Consultants Co.,Ltd. Full time 60,000 - 120,000 per year

    On Behalf of Huawei Kenya, we looking to hire an Account Manager. The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand...

  • Account Manager

    6 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $60,000 - $120,000 per year

    Position:Account Manager (Non‑Bank B2B/B2C)Location: RemoteStatus: Full‑time (40 hours/week)Schedule & Availability: Monday–Friday, 9:00 AM–7:00 PM U.S. hours with core coverage forCST & MST time zones; reachable during U.S. working hours (approx. 9:30 AM–7:00 PM ESToverlap).Weekends & U.S. Holidays OFFThis is a senior, hands‑on role combining...

  • Account Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $80,000 - $120,000 per year

    Position:Account Manager (Non‑Bank B2B/B2C) Location: Remote Status: Full‑time (40 hours/week) Schedule & Availability: Monday–Friday, 9:00 AM–7:00 PM U.S. hours with core coverage for CST & MST time zones; reachable during U.S. working hours (approx. 9:30 AM–7:00 PM EST overlap).Weekends & U.S. Holidays OFF This is a senior, hands‑on...

  • Key Account Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Crestwood Marketing & Communications Full time 600,000 - 1,200,000 per year

    Company DescriptionCrestwood Marketing & Communications is an integrated communications agency dedicated to solving complex business, brand, marketing and communications challenges through strategic and innovative approaches. Our competent and creative team comprises experts in communication, public relations, advertising, and marketing. We specialize in...

  • Associate Account Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya CloudPlexo Full time 600,000 - 1,200,000 per year

    Company DescriptionCloudPlexo is an advanced AWS partner that helps businesses unlock the power of the cloud through innovative strategies. As a leading cloud-native IT consulting firm, we specialize in cloud migration and optimization, cloud security, data analytics and AI, and DevOps as a service. Our mission is to enable business agility, flexibility,...

  • Reserve Accounts Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Diageo Full time 1,200,000 - 2,400,000 per year

    Job DescriptionJob Title: Reserve Accounts ManagerAbout The FunctionOur Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.We're operating across different markets, channels, and areas of expertise....