Network Management Associate

2 weeks ago

Nairobi, Nairobi Area, Kenya Kofa Full time 1,200,000 - 2,400,000 per year

Job Overview:

Kofa is seeking a Battery Network Management Associate to join our operations team. This role is central to ensuring that our growing battery network remains reliable, efficient, and customer-focused while supporting the development of AI-driven automation and next-generation energy solutions.

Key Responsibilities:

Network Operations Management

  • Operate and oversee Kofa's Network Operations Centre (NOC) to support 24/7 (shift schedule) real-time network decision-making.
  • Monitor and optimize the performance of battery swap stations to maximize availability, reliability, and customer satisfaction.
  • Coordinate with field associates and engineers to troubleshoot and prevent faults, ensuring safety and continuity of operations.
  • Respond rapidly to operational events and alarms, initiating corrective action and safety protocols where necessary.

Data-Driven Optimization

  • Conduct advanced analysis to identify efficiency improvements and operational risks.
  • Collaborate with Product, Engineering, and Data Science teams to integrate automation and AI into NOC workflows.
  • Produce actionable insights through structured reporting (daily, weekly, and quarterly) to guide network optimization and executive decision-making.

Risk and Capacity Management

  • Implement strategies to balance customer experience, operational resilience, and commercial efficiency.
  • Forecast and manage network demand, and recommend data-driven interventions.
  • Support cost control initiatives while ensuring Service Level Agreements (SLAs) are consistently met.

Customer-Centric Operations

  • Ensure every interaction with Kofa's network is seamless, safe, and reliable.
  • Optimize battery allocation and dispatch across the network at the lowest possible cost without compromising service quality.
  • Collaborate cross-functionally with Sales, Marketing, and Finance to translate operational insights into customer value and business growth.

Emergency Response Coordination

  • Act as the first line of response for triggering emergency protocols, coordinating evacuations, and liaising with emergency services.

Qualifications and Skills:

Education:

  • Bachelor's degree in Engineering, Mathematics, Computer Science, or related field from a leading institution.

Experience:

  • 2+ years experience in high-intensity operational environments such as a Network Operations Centre, trading desk, logistics control centre, or equivalent.
  • Demonstrated ability to make data-driven commercial decisions under pressure.

Skills:

  • Strong analytical and problem-solving abilities, with advanced proficiency in Excel.
  • Experience with SQL, Python, or other programming languages is highly desirable.
  • Familiarity with data science techniques, BI platforms, and statistical analysis is an advantage.
  • Detail-oriented with strong organizational skills.
  • Adaptable, driven, and capable of thriving in a fast-paced, dynamic environment.
  • Effective communicator with leadership potential and a collaborative mindset.

What We Offer:

  • Opportunity to be part of a mission-driven, high growth company shaping the future of clean energy in Africa.
  • A dynamic, collaborative, and entrepreneurial work environment.
  • Competitive salary and benefits package.
  • Professional development opportunities and career growth potential.
  • Exposure to cutting-edge technologies in IoT, data platforms, and AI-enabled operations.

Kofa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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