Operations Manager Africa

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Toll manages and delivers case management and a range of associated services on behalf of the Australian Department of Home Affairs to support Refugee and Humanitarian Visa clients with the medical assessment process and subsequent travel to Australia.

The Role

We are looking for an Operations Manager based in Nairobi who will own and lead core operational functions including, regional service delivery elements, operational escalations, KPI performance and service recovery processes.

Toll is proud to work on behalf of the Australian Department of Home Affairs to deliver services in support of Refugees and Humanitarian visa clients. These services support the medical assessments and subsequent travel to Australia. As an Operations Manager you will lead a team of logistics staff who operate in the field, including those who are airport based to ensure that services are delivered effectively and appropriately.

As a senior member of the regional team, you will directly support the Regional Manager with overall Assisted Passage Program deliverables and be a recognised 2IC supporting your region.

To be successful in this role you will likely have:

• Comprehensive awareness of Refugee & Humanitarian resettlement operations and/or the delivery of services to refugees in long term host country environments

•  Experience with leading case management & service delivery teams in large organisations in cross border environments

• Experience with identifying and resolving service delivery issues or failures

• Broad experience working within global organisations (commercial or non-profit) including the management of client deliverables

• Practical experience of leading operational teams in the delivery of support services to refugees.

• Practical experience of managing risks and implementing strategies to mitigate those risks

• Previous experience in delivering services within a Child Safeguarding Framework

• Current or previous experience at leading, motivating and managing diverse teams across multiple locations

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

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