Intake Care Representative

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Intake Care Representative (French, Portuguese, Spanish, German)

What does Cigna do?

Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at

What makes Cigna different from other employers?

We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.

YOUR JOB

• You are a member of the Integrated Health Team, servicing the International Organisations. More specifically you'll take part in the CARE team, a team of non-clinically trained staff, and close work together with the CARE teams worldwide (Antwerp – Madrid – Kuala Lumpur – Singapore - Greenock – Nairobi)
• You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, the following steps are necessary:
• You analyse requests for medical treatments and hospitalizations. You verify the patient's extent of cover, our relationship with the provider, the need for medical review and the costs. You monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers.
• You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
• You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
• All our clients and medical providers are internationally located. Therefore you manage the English language well, both spoken and written.
• Translate and interpret medical and other relevant documents for case analysis
• Work independently and effectively to communicate to internal and external customers by telephone and e-mail.
• Maintain accurate workflow and process documentation following outlined processes.
• You will work as a night shifter, with working hours from 03:00 PM to 01:00 AM (Kenya time) for 5 days a week.
• You will also be flexible to work on Saturdays and Sundays on a rotational basis with other team members.

YOUR PROFILE

• You are fluent in English, both spoken and in writing. Knowledge of other languages (French, Portuguese, Spanish, German) is a key requirement.
• You are flexible to work during night shift and over the weekend on rotational basis.
• You are customer-focused: work efficiently with internal partners to find best solutions for customers.
• You are disciplined: follow procedures, agreements and document flows correctly.
• You are computer-literate: quick to learn International in-house systems and use current office applications.
• You have an analytical mind.
• You work in an accurate and independent way.
• You can work against deadlines.
• You are stress resistant.
• You are a team player.
• Work experience in a medical environment is a plus, though not required.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.