Sales Agent(ISP&Telecommunications)

7 days ago

Nairobi, Nairobi Area, Kenya CDL Full time

Position OverviewThe Sales Agent will play a key role in driving the client's growth by acquiring new ISP clients, managing existing customers, and ensuring smooth communication across the company. This role requires a proactive, organized, and customer -focused individual capable of building strong relationships, closing sales, handling client accounts, and coordinating internal operations.Key ResponsibilitiesSales & Business Development - Identify, target, and engage potential ISP clients across Kenya. - Pitch bulk bandwidth products and close new sales deals. - Prepare and present sales proposals and quotations. - Maintain an updated pipeline of prospects and follow up consistently.Client Management - Serve as the primary contact person for existing clients. - Provide timely support and assistance whenever clients need help. - Follow up on client bills, payments, and overdue accounts. - Ensure high customer satisfaction and maintain long -term relationships.Communication & Office Administration - Manage company communication channels including calls, emails, and WhatsApp. - Prepare and file necessary paperwork, contracts, and client documents. - Maintain updated company files (soft and hard copies). - Coordinate internal communication between departments and management.Finance & Documentation - Receive and bank client cheques. - Maintain accurate records of payments and submit daily/weekly reports. - Ensure documentation for all transactions is properly filed and accessible.Marketing & Team Support - Help form and coordinate a marketing team for promotions and brand awareness. - Provide input for marketing strategies and sales campaigns. - Assist with field marketing activities when required. RequirementsQualifications & Skills - Experience in sales within the ISP or telecommunications sector is an added advantage. - Strong communication, negotiation, and customer -handling skills. - Good organizational and record -keeping abilities. - Ability to work independently and meet sales targets. - Proficiency in basic computer tools (email, Excel, Google Workspace). - Honest, reliable, and able to maintain confidentiality.Work Conditions - Based in Nairobi with occasional field travel as needed. - Reports directly to the Director/Operations Manager.

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