Consultant, Client Services

6 days ago

Nairobi, Nairobi Area, Kenya Standard Bank Group Full time
Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The Client Service Consultant is responsible for the efficient management of client queries received through the Corporate and Investment Banking call centre. This includes handling inbound and outbound calls, as well as email enquiries.

The primary objective of the role is to deliver exceptional customer service by promptly addressing client inquiries, resolving issues, and providing accurate information on our products and services. The officer is expected to possess comprehensive knowledge to handle a wide range of client requests

Qualifications

Type of Qualification: First Degree

Experience Required

3-4 years

  • Ability to work in a fast-paced environment and handle complex customer queries.
  • A customer-centric individual with excellent communication and analytical skills.
  • Experience in Corporate or Institutional client servicing is an added advantage.
  • Proficiency in MS Office, call centre systems, and CRM platforms.
Additional Information

Behavioural Competencies:

  • Customer Focus
  • Problem-Solving and Analytical Thinking
  • Communication (Verbal & Written)
  • Emotional Intelligence
  • Teamwork and Collaboration

Technical Competencies:

  • Active Listening & Probing Skills
  • Client Servicing Excellence
  • Banking Processes & Procedures
  • Product & Services Knowledge
  • Risk Identification & Escalation
  • CRM & Case Management
  • Data Analysis

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