Sales & Client Conversion Executive

4 days ago

Nairobi, Nairobi Area, Kenya Nairobi Bariatric Center Full time

Company Description

Nairobi Bariatric Center is East Africa's leading clinic for sustainable weight-loss solutions, with over 20 years of excellence in patient care. Our services include psychotherapy for eating habits, gastric balloon, gastric sleeve, and gastric bypass procedures. We are committed to delivering world-class medical care, empowering patients, and supporting them throughout their transformation journey.

Role Description

We are seeking a motivated
Sales & Patient Coordination Executive
to support clients throughout their decision-making and preparation process for weight-loss procedures. This full-time, on-site role is based in Nairobi.

The role focuses on:

  • Guiding clients through the steps required before their procedure
  • Strengthening client confidence
    by providing accurate, reassuring information
  • Following up consistently
    to ensure clients complete payments, tests, documentation, and confirmations
  • Encouraging timely decisions
    and improving overall conversion rates
  • Ensuring smooth coordination between patients, the clinical team, and administration
  • Maintaining organised records and status updates in the CRM

This role works closely with the doctors, bariatric nurse, finance team, and operations to ensure every patient has a seamless and well-supported experience.

Key Responsibilities

  • Build supportive, professional relationships with clients from first engagement through procedure preparation
  • Provide clear guidance on next steps, requirements, pricing, and timelines
  • Follow up with clients regularly to ensure completion of payments, labs, and preparation steps
  • Address questions, concerns, and hesitation with empathy and accuracy
  • Convert clients from consultation or initial interest into confirmed procedures
  • Coordinate scheduling and ensure clients meet all pre-procedure requirements
  • Maintain detailed CRM records, status updates, and weekly pipeline summaries
  • Collaborate with the medical and finance teams to streamline patient flow
  • Identify bottlenecks in client preparation and propose improvements

Qualifications

  • Strong communication and interpersonal skills
  • Experience in sales, client support, or customer coordination
  • Reliable follow-up discipline and strong organisational skills
  • Ability to explain information clearly and reassure hesitant clients
  • Proficiency in MS Office and CRM systems
  • Experience in healthcare, wellness, or service industries is an advantage
  • Diploma or degree in Sales, Business, Customer Service, Psychology, or related field

Ideal Candidate Attributes

  • Confident, warm, and patient-focused
  • Strong at converting interest into action
  • Excellent at follow-through and time management
  • Empathetic, yet firm when guiding clients toward decisions
  • Thrives in a fast-paced clinical environment
  • Comfortable coordinating multiple clients at different stages

Success Indicators

  • High procedure conversion rates
  • Timely completion of client preparation steps
  • Organised CRM tracking with no missed follow-ups
  • Smooth coordination between clients and clinical teams
  • Positive feedback from patients and staff

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