Database Administrator

Smart Applications International is a leading ISO-certified ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the healthcare industry, the company was founded to provide innovative, secure, and high-tech solutions across Africa, the Islands, and beyond. Smart Applications stay ahead through constant research and innovation
Title: Database Administrator
Reports to: Database Manager
Based at: Nairobi.

Job purpose:

To provide support, performance, Integrity and security of a database to deliver exceptional customer service.

Key responsibilities and accountabilities:

The key responsibility for this role is to ensure the optimal performance of Smart database and associated functionality and essentially ensure that the Smart databases meet user requirements.

Database Support & Operations

• Provide 24/7 support to ensure high availability, integrity, security, and performance of Smart's databases.
  
• Assist with database maintenance, installations, configurations, upgrades, and patch management for Oracle, MSSQL, and MySQL environments.
  
• Perform daily backups, verify data integrity, and support restore processes.
  

Monitoring & Troubleshooting

• Monitor database logs, performance, and abnormal activities, escalating issues as necessary.
  
• Provide first-level troubleshooting for database incidents and support customer service inquiries under defined SLAs.
  

Documentation & Reporting

• Maintain accurate documentation of procedures, configurations, backup schedules, and incident resolutions.
  
• Generate regular database performance reports and ensure compliance with database standards.
  

Collaboration & Continuous Improvement

• Work closely with senior DBAs, internal teams, and other departments to support business systems.
  
• Stay updated on Smart solutions, current database trends, and attend training to enhance skills.
  

Qualifications

• Holder of a bachelor's degree in lieu demonstrate experience in database administration and a professional qualification.
  
• An experience of 2 years working with PostgreSQL
  
• Strong PostgreSQL query writing, tuning skills, and shell scripting
  
• Hands-on knowledge of backup and recovery methods and tools
  
• Experience with high availability and disaster recovery including data replication
  
• Solid understanding of Linux and Windows Server environments.
  
• Familiarity with automation tools like Ansible, Terraform, or Kubernetes for DB deployment/management.
  

Requirements

Skills, knowledge, and abilities

This role requires excellent database proficiency, analytical skills, and attention to detail. Due to the dynamic nature of business, self-motivation, and the ability to learn quickly are essential. Other requisite skills and competencies are listed below: -

• Good understanding of MSSQL, MySQL, and PostgreSQL database, related utilities, and tools
  
• Proficiency in underlying database operating systems including operations in both Windows and Linux environments with a bias to Linux
  
• Ability to perform both MSSQL, MySQL, PostgreSQL and operating system performance tuning, monitoring and support
  
• Thorough Knowledge of MSSQL, MySQL, and PostgreSQL backup and recovery scenarios, security management, data integrity and resource management
  
• Sound understanding of the Smart business and value proposition to its customers
  
• Experience of working with multiple projects/tasks and the ability to prioritize on the fly
  
• Skill in customer service & support and training with demonstrated customer service orientation.
  
• Strong and well developed analytical, problem-solving skills and report writing skills.
  
• Quick learner with demonstrated product knowledge and professionalism.
  
• Team player, with ability to establish and maintain cooperative working relationships with other service delivery functions.
  
• Self-starter with possession of self-management and self-drive to complete tasks and engage other team members
  
• Proactive and highly organized, with strong time management and planning skills.
  
• Ability to work under tight deadlines, heavy workloads and remain calm under pressure with a high degree of individual responsibility, all of which are implicit with the position.
  

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