Senior Organizational Development

1 day ago

Nairobi, Nairobi Area, Kenya CCI Global Full time 900,000 - 1,200,000 per year

Position Summary

The
Senior Organizational Development (OD) Facilitator
plays a pivotal role in driving organizational effectiveness and shaping a high-performance culture at
CCI Kenya
. Acting as a trusted advisor and internal consultant, this role partners with senior leaders and cross-functional teams to design and deliver impactful OD strategies. The facilitator will lead change initiatives, strengthen leadership capabilities, enhance employee engagement, and align people practices with business strategy in a fast-paced, high-growth BPO environment.

The ideal candidate is a seasoned OD professional with proven expertise in change management, leadership development, and organizational design, capable of influencing at all levels of the organization.

Key Responsibilities

Organizational Diagnosis & Strategy

  • Conduct organizational assessments (surveys, focus groups, interviews) to identify structural, cultural, and process improvement opportunities.
  • Translate insights into actionable OD interventions that align with business priorities.

Change Management & Implementation

  • Lead large-scale change initiatives, ensuring stakeholder alignment and smooth adoption.
  • Develop and implement comprehensive change management plans, including communication, training, and reinforcement strategies.

Leadership & Team Development

  • Design and facilitate workshops, training, and development programs to strengthen leadership alignment, team effectiveness, and conflict resolution.
  • Support senior leaders in strategic planning and performance optimization.

Consulting & Coaching

  • Provide expert consultation to leadership on talent management, succession planning, and organizational design.
  • Coach leaders to build resilience and effectiveness in driving change.

Culture & Engagement

  • Champion initiatives that reinforce CCI Kenya's values, strengthen company culture, and boost employee engagement.
  • Develop programs that enhance collaboration, innovation, and inclusivity.

Project & Program Management

  • Manage OD projects end-to-end, ensuring timely delivery, budget adherence, and measurable impact.
  • Collaborate with stakeholders to ensure alignment with organizational goals.

Metrics & Evaluation

  • Establish KPIs to measure OD program effectiveness and ROI.
  • Continuously evaluate impact and recommend improvements to maximize business outcomes.

Qualifications & Experience

  • Master's degree in
    Organizational Development, Human Resources, Business Administration
    , or related field.
  • Minimum
    5 years of progressive experience
    in OD, talent management, or a similar strategic HR role.
  • Proven track record in designing and leading
    large-scale change management programs
    .
  • Expertise in facilitating workshops, leadership sessions, and strategic planning with senior stakeholders.
  • Strong command of OD principles, change management models, and methodologies (e.g., Prosci, Design Thinking).
  • Excellent
    analytical, problem-solving, facilitation, and communication skills
    , with the ability to influence and partner at all levels.
  • Professional certifications such as
    ODCP, Prosci, CCMP, or SHRM-SCP
    are a strong advantage.
  • Experience in
    BPO, contact centers, or fast-paced industries
    is highly desirable.

To Apply:
Send your application to: with the
subject line as, Senior Organizational Development (OD) Facilitator

Deadline:
1st September 2025

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