Branch Business Manager

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our ICT Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To grow branch portfolio and balance sheet, and effective management of branch staff in order to maximise branch profitability.

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

• Generate and grow existing and New Business:
• Develop strategies & execution plans to create new sales in all business lines in the

branch

• Develop strategies & execution plans to ensure growth of existing business in the

branch

• Prepare & execute sales presentations & activations
• Monitoring daily performance at the branch to ensure targets are met. Developing

corrective action plan where necessary

• Monitor & ensure customer service standards at the branch are met & maintained

at all customer touchpoints

• Preparing relevant management Information reports on the Branch performance

within stipulated timelines

• People Management & administration:
• Manage the sales staff at the branch by providing ongoing individual coaching and

training to assure ensure achievement of sales goals, member retention and

deepening member relationships.

• Continuous review & appraisal of Branch staff performance and immediate

corrective action.

• Ensure sales staff are motivated for maximum productivity
• Cultivate a team culture that enhances support for each other to ensure overall productivity.
• Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
• Ensure discipline and adherence to staff code of ethics by Branch staff.
• Ensure planned leave schedule & execution for branch staff.
• Relationship Management:
• Supervise implementation of portfolio management of the branch portfolio.
• Review the call program to ensure that it is followed with call reports generated per visit for effective follow-up.
• Ensure the branch attend to customer banking needs in a timely manner and manage their expectations.
• Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
• Risk Management:
• Develop a proposal for generating quality loan proposals that meets banks Risk acceptance criteria as per the credit policy
• Ensure that sales staff manage and maintain quality of Loan Portfolio in the branch
• Continuous review the branch's credit portfolio to ensure that early warnings of default are addressed in a timely manner to avoid deterioration to bad debts.
• Ensure that assigned sales staff are taking remedial actions on all delinquent accounts.
• Ensure that the branch staff strictly adhere to banks operating procedures & policies to ensure all controls are observed.
• Ensure the branch comply with AML/KYC guidelines in customer recruitments.
• Review of compliance/Audit reports for the branch with the quest to ensure that corrective action & recommendations are addressed.

Key Competencies and Skills

Technical And General Competencies

• Technical competencies: Selling and Negotiation Skills, Basic accounting skills and other professional qualifications such as AKIB
• General competencies: Team Work and Interpersonal skills, Leadership Skills, Analytical Skills, Integrity and Professionalism, Communication Skills,

Minimum Qualifications, Knowledge And Experience
EXPECTED MINIMUM QUALIFICATION
Education

• A University degree in a business-related field.
• A Master's degree in a business-related field will be an added advantage.

Experience

• Minimum of 5 years' experience in sales management within the Banking Industry.