Business Development Officer – Medical Business

2 weeks ago

Nairobi, Nairobi Area, Kenya I&M Bank Limited Full time 900,000 - 1,200,000 per year

Job Purpose

The job holder is responsible for driving the growth of medical insurance business across the bank branches and generating non-funded income through acquisition, cross-selling, and retention of medical policies.

Key Responsibilities

Prospect and acquire new clients for medical insurance (corporate, SME, retail, and chamas).

Prepare medical quotations, negotiate terms with clients, and close sales.

Drive sustainable growth of the medical insurance portfolio across assigned branches and corporate clients.

Send renewal notices, follow up with clients, and achieve at least 90% retention of existing medical clients.

Hold service-level meetings with existing clients to strengthen relationships and address and any matter raised.

Make client visits and review scope of cover ensuring needs are addressed and conduct member education sessions on existing clients.

Collect premiums as per laid down procedures and liaise with finance for receipting.

Guide clients in completing medical proposal forms and declarations, ensuring smooth onboarding.

Support claims documentation by guiding clients on claim forms, requirements, and submissions.

10.   Cross-sell and upsell additional medical benefits (e.g., wellness, maternity, dental, optical) to existing customers.

11.   Train branch staff, DSEs, and RMs on medical insurance products.

12.   Execute day-to-day operations across branches, handling enquiries, underwriting, policy delivery, and KYC compliance.

13.   Build and maintain strong business relationships with BMs, branch staff, and RMs to generate warm medical business leads.

14.   Ensure compliance with all regulatory and internal policies on bancassurance medical business.

15.   Monitor portfolio performance and provide pipeline/renewal reports.

16.   Any other official duties as assigned

Job Dimensions:

Financial Responsibility:

· N/A

Job Specifications

Academic Qualifications

· Bachelor's Degree in a Social Science or related field

Professional Qualifications / Membership to professional bodies/ Publication

· Relevant professional qualification – COP, IIK, DIP or CII

· Member of a relevant professional body

Work Experience Required

· At least Three (3) years relevant experience in a similar role.

Competencies:

· Strong leadership skills

· Executive disposition

· Demonstrate high levels of integrity.

· Excellent Negotiation Skills

· Excellent communication and interpersonal skills

If you believe you meet the above requirements log onto our  and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 10th October 2025.

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