Virtual Training

5 days ago

Nairobi, Nairobi Area, Kenya TalentPop App Full time 900,000 - 1,200,000 per year

Ready to turn eCommerce talent into high-performing experts?
Join our rapidly scaling eCommerce ecosystem leader and take the reins of our entire digital learning experience. This isn't just a training role; you are the **Chief Success Architect** for our remote teams, ensuring every agent is equipped not just to meet, but to **conquer** the fast-paced world of digital commerce. If you thrive on coaching, love designing killer learning content, and have a passion for all things eCommerce (Shopify, SEO, Email Marketing), this is your next stage.

Your Mission: Elevate Our eCommerce Talent

As our **Virtual Training & Success Lead**, you will be the driving force behind agent proficiency and career progression. Your primary focus will be designing and delivering a world-class virtual curriculum that transforms new hires into high-value eCommerce specialists and keeps our seasoned veterans ahead of the curve.

Key Responsibilities

  • Design Learning Journeys: Architect comprehensive training programs—from initial onboarding to advanced specialization modules—focused on core eCommerce pillars (e.g., SEO, Email Marketing, Data Analytics, Shopify, Klaviyo).
  • Facilitate Dynamic Sessions: Lead engaging, interactive virtual training and coaching sessions via platforms like Zoom, leveraging screen sharing and collaboration tools to ensure maximum knowledge transfer.
  • Spearhead Onboarding: Manage the critical **Onboarding Week**, evaluating new agent readiness and potential, setting them up for immediate success and long-term career growth.
  • Coach & Mentor: Conduct one-on-one and group coaching sessions focused on real-world problem-solving and diving deep into advanced digital specializations.
  • Drive Upskilling: Develop and implement continuous learning initiatives to keep the team fluent in the newest eCommerce trends, tools, and best practices.
  • Collaborate on Performance: Partner with Team Leads to identify skill gaps through performance evaluations and co-create personalized development and career advancement plans.
  • Innovate Content: Continuously create, update, and refine all training materials, utilizing platforms like Trainual, Loom, and Canva for high-quality, engaging content.

What You Bring To The Role

  • Experience: A minimum of 1-2 years of proven success in a dedicated **virtual training, talent development, or coaching** role.
  • eCommerce Fluency: Strong, practical understanding and experience in at least two key eCommerce areas: **SEO, Email Marketing, eCommerce Website Management (Shopify, specifically), or Data Analytics.**
  • Tech Stack Proficiency: Expertise with **Shopify and Klaviyo is a must-have**. Familiarity with reporting tools, Canva, Trainual, and Loom is a significant plus.
  • Virtual Presence: Exceptional ability to command a virtual room, making complex technical topics engaging, clear, and actionable.
  • Mindset: A natural coach, highly organized planner, self-starter, and high-energy professional committed to fostering a culture of continuous improvement.

Perks Of Being Fully Remote

  • Permanent Remote Work: Enjoy the flexibility to work from anywhere with a competitive salary and guaranteed annual reviews.
  • Comprehensive Benefits: Generous Paid Time Off (PTO), Health Insurance + Dental Coverage, and a Monthly Health Stipend option.
  • Performance & Growth: Opportunity for Performance Bonuses based on key KPIs and clear, defined career pathways within a hyper-growth organization.

Ready to accelerate your career while accelerating the growth of others? Apply today and let's empower the future of eCommerce

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