Service Sales Manager

6 days ago

Ruiru, Kiambu, Kenya Bühler Group Full time 120,000 - 240,000 per year

Buhler Group in Nairobi, Kenya is looking for passionate professional to join our team as Service Sales Manager. This position will be responsible for strengthening the company's business and to ensure the development of our customer base in the assigned region.

This is where you'll excel

  • Prepare action plans and schedules to increase business activities in the assigned territory.
  • Identify sales prospects and contact these and other accounts as assigned.
  • Align and complement market activities together with existing Area Sales/Service Manager in the assigned territory.
  • Identify, handle, and resolve customer complaints/concerns.
  • Communicate new product and service opportunities and special developments gathered through field activity to the Supervisor.
  • Follow up on new leads and referrals resulting from field activity.
  • Ensure that client data in customer relationship management(CRM) system is up to date.
  • Prepare presentations and proposals.
  • Prepare quotation and generates sales leads for service and project business.
  • Work in cross-functional service teams to meet set KPIs, ensuring operational excellence in planning, scheduling, and delivery.
  • Champion a customer-first, value-driven approach, building long-term relationships and managing key stakeholders across sales, operations, and finance.
  • Drive performance through data (forecasting, pipeline, margins, service quality) with clear accountability and transparent communication.
  • Grow into the role by building team capability over time-support coaching, mentoring, and succession planning-while demonstrating resilience, agility, and sound conflict resolution as responsibilities expand.

These are the skills you'll need

  • Bachelor's degree in Engineering or other related technical field
  • Minimum 5 years of working experience in the similar industry.
  • Fluent communication skill in English language.
  • Ability to conduct sales conversations and contract negotiations.
  • Entrepreneurial drive and ownership mentality.
  • Strong data literacy (pricing, margins, lifecycle economics).

Questions? We are happy to answer them
Neha Shetty

Talent Acquisition & Mobility Lead Middle East and Africa Region

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Diversity, equity & inclusion

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Creating impact together at Bühler
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

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