Customer Services Executive

1 week ago

Mombasa, Mombasa, Kenya KenyaMOJA Full time 800,000 - 1,200,000 per year
Job Description/Requirements

Who We Are:

Role Summary

Customer Services Executive

Contract: Permanent

Location: Mombasa, Kenya

Key Duties And Responsibilities
  • Coordination - Communicating effectively with principal, customers along with the Sales Executive on a timely and accurate manner in order to ensure smooth delivery of services.
  • Customer Satisfaction - Providing solutions to customers and aligning internal processes in order to achieve customer satisfaction.
  • Respond to all incoming calls from customers who require information on our services. This information includes, but is not limited to pricing information (quotations), and product information.
  • Prepare & send Import quotations to all customer & partner inquiries in a timely manner. Effectively articulate product information, features, and benefits, e.g. Rate Enquiries, Request for Quotations (RFQ's) etc.
  • Effectively communicate with principal & POL offices as well as internal departments, Operations etc. Develop and maintain a professional working partnership with assigned customers and maintain a clear understanding of the customers changing industry and business needs.
  • Monitor and manage commitments ensuring on timely delivery of shipments, and proactive communication is achieved with potential service situations.
  • Communicate with Customer Service Supervisor on any customer issues such as late deliveries, detention or other problems that may occur.
  • Participate in Customer Service and Sales meetings.

Who You Are
  • Degree or Diploma from any recognized university.
  • Minimum of 2 to 3 years of industry experience.
  • Good communication and PC skills.
  • Able to work under pressure.
  • Knowledge of geographic locations and the ability to calculate time and distance for these locations. Strong analytical and problem solving ability.
  • Demonstrate above average organizational skills to effectively handle multiple priorities with short deadlines.
  • Shipping Agency Experience is desirable but not essential

You Will Receive
  • A place to grow your career - we'll help you set big goals and exceed them.
  • Competitive salary package and performance-based bonus scheme.
  • Premium medical health insurance coverage.
  • Work with talented, committed, and supportive teammates.
  • Value Award celebration events.

Why Inchcape Shipping Services?

Global Perspective

The Power of People

Progress

#WeAreInchcape

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