Strategic Client Partner

2 weeks ago

Nairobi, Nairobi Area, Kenya Tana Full time

About us

At
Tana
, we believe that your skills and your character define you – not where in the world you were born. Africa has the fastest-growing workforce in the world, yet only 1 job exists on the continent today for every 4 jobseekers. We're rewriting the story by opening the door for brilliant talent to take on full-time, remote roles with companies across North America and Europe, backed by extensive training, professional coaching, and on-the-ground support. 100% of the talent we place say that Tana provides better opportunities than they would have otherwise had access to, and we're just getting started

Position overview

As a Strategic Client Partner, you will play a critical role in driving client satisfaction, retention, and growth. You'll serve as the primary point of contact for our clients – including C-Suite execs at leading global software companies – ensuring top-quality service delivery and long-term value creation. You'll also act as the bridge between clients and internal teams such as Recruitment, Training, and Talent Success, to empower our talent to thrive.

This is a hands-on role where you'll be immersed in relationship management and problem-solving day-to-day, with the opportunity to drive long-term growth, and scale the Client Success function.

Responsibilities

Client onboarding

  • Onboard clients by helping them understand the Tana model, what to expect, and how to set themselves up for success in working with early-career talent from Kenya.
  • Convey client requirements to our Recruitment & Training teams, and support high-quality delivery.
  • Serve as the point person for client communications and logistics.

Client relationship management

  • Run regular check-ins with client managers to gather feedback, problem-solve, and make sure expectations are being met on an ongoing basis.
  • Bridge the client relationship with our internal Talent Success team by sharing context, feedback, and priorities — and ensuring clients know how we're following through.
  • Manage client communication around contract renewals, annual reviews, performance concerns, and retention risks, working closely with HR and Talent Success to resolve them.
  • Monitor client satisfaction and flag potential risks early, addressing them before they escalate.

Growth & expansion

  • Support long-term success by reflecting with clients on the impact of our partnership, and identifying ways to add value (e.g., sharing best practices, co-developing plans for talent upskilling).
  • Spot opportunities to expand relationships — whether through new teams, new roles, or referrals — and partner with our Sales team to pursue them.
  • Capture client wins and stories to fuel business development.

Requirements

  • 3+ years in client-facing roles such as Management Consulting, Client Success, Account Management, B2B Sales, or Project Management, with proven ability to build trusted relationships with senior stakeholders.
  • Direct experience working with clients in North American and European markets.
  • Excellent communication and collaboration skills with internal and external stakeholders.
  • Strong judgment and problem-solving, particularly in high-stakes and ambiguous situations.
  • Entrepreneurial mindset with the ability to thrive in a dynamic start-up environment.‬

Location

This is a hybrid position based in Nairobi, Kenya (on average 3 days a week in-office).

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