Client Relations

4 days ago

Nairobi, Nairobi Area, Kenya Emerald Zebra Talent Solutions Full time 30,000 - 60,000 per year

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a
Full-time Client Relations (Forex, Nairobi Office).

Key Responsibilities:

  • Serve as the primary contact for client inquiries via phone, email and messaging platforms.
  • Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms).
  • Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction.
  • Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.
  • Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.
  • Collect and report client feedback to help improve products, services, and support processes.
  • Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry.

Candidate Profile:

  • 1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry.
  • Native English (written and verbal).
  • Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets.
  • Strong customer service orientation with the ability to handle clients from different backgrounds and regions
  • High attention to detail, especially in handling sensitive client information.
  • Comfortable working in a fast-paced, performance-driven environment.
  • Ability to work flexible shifts, including evenings or weekends, if required.

Will be considered as a plus:

  • Experience with CRM systems (e.g., Salesforce, Zendesk)
  • Familiarity with KYC/AML procedures
  • Bachelor's degree in Business, Finance, or related field

Our offer:

  • Welcoming, young and multicultural team with approachable leadership
  • Ability to contribute to dynamic business at a growth phase
  • High level of autonomy, support of ideas and putting your expertise into the best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Competitive remuneration, regular salary reviews and performance-based incentive schemes
  • Vibrant company life: from team activities to global celebrations

Apply
and join a team thats making waves in the financial trading industry Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

NB:
For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.

  • Client Relations

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Emerald Zebra Full time $30,000 - $60,000 per year

    Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and...

  • Client Relations

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Emerald Zebra Full time $30,000 - $60,000 per year

    Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and...

  • Client Relations Specialist

    6 days ago

    Nairobi, Nairobi Area, Kenya Solvo Global Full time 30,000 - 60,000 per year

    Client Relations SpecialistAbout the RoleResponsible for a group of clients, their maintenance, and retention. Required to meet with clients remotely, attend daily meetings, and manage different platforms to resolve the client's requests.Key Responsibilities:* Responsible for a group of clients, their maintenance, and retention.* Attend daily meetings to...

  • Web Design and Development Client Relations Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Oracom Kenya Web Solutions Full time 30,000 - 90,000 per year

    Company Description Oracom Web Solutions is a Web Design and Development company with over 7 Years experience. We host separate brands namely Oracom Web Solutions (Website Design & Development), ORAWEBHOST (Domain Registration and Web Hosting), ORAMOBILE (Bulk SMS, Short code, USSD, Ring Back Tones (RBT)) ORADMT (Digital Marketing Training and Internet...

  • Client Manager

    4 days ago

    Nairobi, Nairobi Area, Kenya NTT Ltd. Full time $80,000 - $120,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Client...

  • Client Project Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya NTT DATA, Inc. Full time 1,200,000 - 1,800,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...

  • Client Project Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya NTT Ltd. Full time $30,000 - $60,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Senior...

  • Employee Relations Associate

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Solvo Global Full time 30,000 - 60,000 per year

    About the Role We are looking for a Contact Center Associate, a talented individual, with the ability to multitask, pays attention to detail, analytical, and able to assist using multi-channel communications. The Employee Relations / Support Associate role is responsible for assisting the contact center with call, email, and live chat incoming requests....

  • Head, Commercial Clients

    4 days ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time $100,000 - $120,000 per year

    Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

  • Client Experience Specialist

    6 days ago

    Nairobi, Nairobi Area, Kenya NTT DATA, Inc. Full time 1,500,000 - 3,000,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Client...