Service Manager

About BasiGo: 

BasiGo is a pioneering e-mobility start-up driving a transformation in Africa's public transportation. We're providing electric buses as a sustainable, cost-effective alternative to diesel options, reshaping mobility for a greener future. At the heart of BasiGo's innovation is our Pay-As-You-Drive model, making electric bus ownership and operation accessible and affordable for private sector operators across Africa. As the Service Manager you will be responsible for maintaining operational uptime, coordinating repair activities, and supporting accurate billing and reporting. This position requires strong communication skills, exceptional attention to detail, and the ability to manage multiple operational processes simultaneously in a fast-paced environment.

Key Responsibilities:

Leadership & Shift Lead Supervision

• Provide strong day to day leadership to Shift Leads, ensuring they are equipped to manage technician teams, prioritize tasks, and uphold service quality and safety standards.
• Oversee execution of all maintenance and repair activities across shifts, ensuring work is planned, monitored, and completed efficiently.
• Support Shift Leads with timely issue escalation, coordination with cross-functional teams, and guidance on resolving operational or technical challenges.
• Foster a culture of accountability, continuous improvement, and professional development within the service team.

Service and Operations Interface

• Serve as the primary point of contact between the Service Team and Operations/CX Team.
• Coordinate grounding of PAYD buses experiencing technical faults and manage the end-to-end repair process.
• Ensure clear technical handover back to Operations once repairs are completed.
• Ensure proper care, inventory, and storage of all tools, including special tools and diagnostic equipment.

Schedule Preventive and Corrective Maintenance

• Plan and schedule all preventive and corrective maintenance based on odometer readings, mileage intervals, and OEM requirements.
• Generate weekly and monthly bus maintenance rosters.
• Collaborate with Shift Leads to allocate technicians and resources appropriately.
• Ensure maintenance activities are completed on time while protecting fleet uptime targets.

Job Card Coordination and Completion

• Ensure job cards are accurately initiated and assigned for all repair and maintenance tasks.
• Track job card progress, ensure timely closure, and reconcile technician hours and parts usage.
• Ensure all quality checks are completed before job cards are resolved and  vehicles are sent back in operation.

Reporting and Communication

• Prepare and distribute regular reports to internal teams and bus operators on:
  • Technical fleet performance
  • Scheduled maintenance timelines
  • Major repairs, repeat faults, and incident resolutions
• Communicate proactively with operators regarding upcoming service schedules, repair delays, or technical advice.

Experience & Qualifications

• Bachelor's degree in Engineering, Automotive Technology, Operations Management, or related field.
• Minimum 3-5 years in service management, automotive maintenance, fleet operations, or EV service environments.
• Strong understanding of vehicle maintenance processes, job cards, preventive maintenance scheduling, and parts management.
• Proven ability to coordinate technicians and support team leads in a high-paced service environment.
• Solid analytical skills with the ability to track data, generate reports, and identify operational gaps.
  
  BasiGo is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, ethnic background, disability, pregnancy, sexual orientation or any other protected characteristic established by law.