Sales support

12 hours ago

Nairobi, Nairobi Area, Kenya Solvo Global Careers Full time $48,000 - $72,000 per year

Role Description

The Inside Sales Support professional provides crucial administrative, technical, and customer service support, driving sales success and enhancing customer satisfaction. Responsibilities include lead management, quote coordination, customer service, and maintenance of sales data. Additionally, this role participates in project planning and collaborates with other teams to ensure smooth and effective onboarding of new accounts. This position is 100% remote, offering flexibility and the opportunity to work with multidisciplinary teams.


Work Schedule

  • EST: 8:30 AM – 5:30 PM
  • Scheduler 4:30PM – 1:30 PM
  • Days: Monday to Friday


Conditions

  • Monthly salary: USD
  • Modality: Remote
  • Work tools provided (equipment and necessary software supplied by the company).


Responsibilities

  • Lead Management:
    Follow-up, administration, and qualification of leads, assigning them to the appropriate sales executive.
  • Customer Service:
    Provide support, respond to inquiries, and ensure a smooth sales experience.
  • Sales Data Management:
    Record and monitor commercial activities, customer interactions, and pipeline data in the CRM.
  • Collaboration:
    Work closely with sales, marketing, product development, and customer service teams.
  • Process Improvement:
    Identify and implement improvements in sales processes to increase efficiency and effectiveness.
  • Problem Solving:
    Address customer issues and identify bottlenecks in the sales process.
  • Project Support:
    Assist in planning and executing sales campaigns and outreach efforts.
  • Technical Support:
    Provide technical assistance to customers and respond to product-related inquiries.


Skills and Qualifications

Hard Skills

  • Minimum of 1 year of experience in sales in a professional environment.
  • Proficiency in CRM systems (e.g., HubSpot, Salesforce).
  • Competence in data management and entry in CRM and related software.
  • Knowledge of sales strategies and business processes.
  • Proficiency with digital tools: Google Drive, Microsoft Office Suite.
  • Ability to prepare quotes and commercial presentations.

Soft Skills

  • Effective communication (oral and written) to interact with customers and colleagues.
  • Organization and time management, with the ability to prioritize multiple tasks.
  • Customer orientation, building positive and lasting relationships.
  • Problem-solving and agile decision-making.
  • Teamwork, collaborating across different areas of the company.
  • Adaptability to changing priorities and business needs.
  • Resilience and proactivity to overcome challenges and maintain workflow.


Performance Indicators (KPIs)

  • Number of leads managed and qualified weekly.
  • Response time and customer satisfaction.
  • Accuracy and completeness of CRM records.
  • Contribution to sales process efficiency.
  • Successful support in sales campaigns and projects.

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