Sportsbook Operations Executive

3 days ago

Nairobi, Nairobi Area, Kenya Sportserve Full time 900,000 - 1,200,000 per year

About the company

Welcome to Sportserve

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

About the role

The Sportsbook Operations Executive will be responsible for overseeing the day-to-day operations of the sportsbook, ensuring the smooth and efficient functioning of all activities. This role involves handling VIP customer queries, assisting the live streaming team, and collaborating with various departments to optimize the sportsbook operations. The ideal candidate will have a strong understanding of the iGaming industry, excellent analytical skills, and a customer-centric approach.

Key Responsibilities

  • Serve as the primary point of contact for VIP clients, providing personalized and efficient support.
  • Address VIP inquiries, complaints, and requests in a professional and timely manner.
  • Maintain detailed records of VIP interactions and feedback.
  • Stay up to date with industry trends and best practices to continuously improve operational processes.
  • Collaborate with various departments to optimize sportsbook operations.
  • Assist in maintaining and updating operational procedures.
  • Participate in team meetings and contribute to operational planning and strategy.
  • Provide support in managing and resolving operational issues.
  • Ensure compliance with company policies and industry regulations.
  • Contribute to the overall efficiency and effectiveness of sportsbook operations.

Requirements

  • Education:
     Bachelor's degree in communications, Marketing, Business, or a related field preferred.
  • Experience:
  • Experience or strong familiarity with the iGaming industry is highly preferred, including knowledge of wagering and gaming products.
  • Experience in customer service is a plus, especially in handling VIP or high-profile clients.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Strong technical aptitude and ability to troubleshoot live streaming issues.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Creative thinking and problem-solving skills.
  • Okay with 24/7 shifting schedules including night shifts
  • Okay with working on holidays, weekends, etc.


**Applications in English only please

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