Chief Operating Officer

17 hours ago

Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 1,200,000 - 3,600,000 per year
Job Title: Chief Operating Officer (COO)

Our client, a leading regional service organization, is seeking a dynamic and commercially driven Chief Operating Officer (COO) to oversee operations and drive business growth across multiple markets.

The ideal candidate is an accomplished leader with strong commercial orientation, a deep understanding of service delivery, and a proven record of managing full P&L responsibility for at least five years. Experience managing operations across different countries will be a significant advantage.

Key Responsibilities:

• Lead commercial strategy and execution to drive sustainable growth.

• Oversee operational performance and ensure consistent service excellence.

• Manage financial performance, including budgeting, forecasting, and profitability.

• Standardize processes and enhance operational efficiency across markets.

• Support regional expansion and manage business units in different countries.

• Provide strong leadership to functional teams and drive a culture of accountability.

RequirementsQualifications & Experience:

• Bachelor's degree in Business or related field; an MBA is an added advantage.

• Minimum 10 years' working experience, including 5+ years in a senior role with P&L leadership.

• Strong track record in commercial management and service operations.

• Experience working in multi-country environments is highly desirable.

• Excellent leadership, communication, and execution skills.

Key Competencies

• Commercial acumen and business-growth orientation

• Strong analytical and financial management skills

• Operational excellence and process discipline

• Ability to lead through influence and empower teams

• High-level communication and stakeholder management

• Strategic thinker with an execution mindset

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