Officer, End Points

2 weeks ago

Nairobi, Nairobi Area, Kenya I&M Bank Uganda Full time 900,000 - 1,200,000 per year

Job Purpose

  • The job holder is responsible for providing Level 1 (L1) technical, functional and timely support of Endpoints & Mobility across I&M Bank, for continuous business operations, and ensuring compliance.
  • Emphasis is on first stage resolution not requiring technical and functional issues in liaison with L2 Support.

Key Responsibilities

  • Provide immediate Support to VIP Staff in a quick & professional manner.
  • Provide Level 1 (L1) support to users of Endpoint & Mobility Infrastructure as per SLA guidelines.
  • Proactively monitor and coordinate with vendors for issue resolution as per SLA guidelines.
  • Ensure deployed Endpoint & Mobility Infrastructure is fit for purpose eg. Desktop & Laptops Computing devices, ATMs, CDM's, Branch QMS, Digital Signage & Forex Screens, Multi-Functional Printers, CCTV, Branch UPS etc.
  • Basic knowledge and proficiency in OEM/Vendor applications for the effecting delivery of services to the I&M Bank group eg ITIL and Monitoring applications –Manage Engine, SolarWinds, Vynamic ATM Monitoring and Security, among (KE) end user application services.
  • Support all ICT initiated & Business projects and related initiatives.
  • Support Business Continuity Planning / Disaster Recovery related activities.
  • Using available tools, regularly maintain the automation of inventory (hardware, software, system updates).
  • Preparation & automation of reports from Endpoint & Mobility vendor systems as required.
  • Provide technical input as a subject matter expert for new deployments of Endpoints and branch ICT services in line with the business specifications.

Academic Qualifications

  • Bachelor's degree in computer science, Information Systems, Information Technology or its equivalent from a recognized institution.
  • Professional Qualifications / Membership to professional bodies/ Publication.
  • Information Technology Infrastructure Library (ITIL).

Work Experience Required

  • Over One (1) year of relevant experience in a similar organization.

Competencies

  • Demonstrates a high level of curiosity, troubleshooting and timely problem-solving skills.
  • Demonstrate high levels of integrity.
  • Good communication and interpersonal skills.
  • Gaining/growing problem-solving and analytical abilities.
  • Experience in Enterprise Infrastructure and domain skills.
  • Experience in BFSI segment. Basic understanding of banking applications, technologies and best practices.
  • Ability to multi-task and work under pressure.
  • Excellent customer service skills able to exceed customers' expectations.

If you believe you meet the above requirements log onto our and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 9th October 2025.

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