Infrastructure & Systems Operations Officer

11 hours ago

Nairobi, Nairobi Area, Kenya Fidelity Shield Insurance Full time $5,000 - $80,000 per year

Department: Information & Communication Technology (ICT)

Fidelity Shield Insurance is seeking a hands-on Infrastructure & Systems Operations Officer to support the company's ICT infrastructure, security controls, and business-critical systems.

Key Responsibilities

The Infrastructure & Systems Operations Office will:


• Run day-to-day ICT infrastructure operations for servers, networks, virtualization, storage, Windows/Linux, Active Directory, DNS/DHCP, Exchange/M365, PBX and other key business systems.


• Implement and monitor technical security controls and patching (hardening, access and identity management, endpoint protection and VAPT remediation) in line with ICT policies, the ICT Operations Manual and regulatory requirements.


• Support and maintain network and connectivity services (LAN/WAN, VPN, firewalls, Wi-Fi) and facilities-linked ICT systems such as access control and CCTV.


• Coordinate ICT Service Desk activities as a Level 2 escalation point, and manage backups, restoration tests and DR/BCP support to ensure service continuity.


• Maintain ICT documentation and asset inventory, liaise with vendors and service providers, and contribute to ICT projects, upgrades and modernization initiatives.

Qualifications & Experience


• Bachelor's Degree in IT, Computer Science, or related field.


• Minimum 2 years' experience in infrastructure or systems administration.


• Hands-on experience with Windows/Linux administration, virtualization, and backup/restore tools.


• Good understanding of networks (switching, routing, VLANs, firewalls, VPNs)


• Experience implementing technical security controls.


• Knowledge of PBX/VoIP systems and Exchange/M365.


• Familiarity with ITIL; certifications (CCNA, MCSA/MCSE, VMware, Linux+, Security+) are an added advantage.

Core Competencies


• Strong troubleshooting, analytical, and documentation skills.


• Effective communication and stakeholder engagement.


• Ability to work in a fast-paced environment and coordinate Service Desk escalations


• Proactive, accountable, and dependable.

Application Process

Send your application to by 15 Dec 2025 with the subject line: Infrastructure & Systems Operations Officer – Application

  • Charging Infrastructure Engineer

    11 hours ago

    Nairobi, Nairobi Area, Kenya Drivelectric e-mobility Full time 120,000 - 240,000 per year

    Who We AreDrivelectric is a Kenyan e-mobility leader offering electric vehicle (EV) sales and maintenance, EV battery repair and swapping, installation and maintenance of charging infrastructure, and fleet management. We have a fleet of over 120 vehicles and developed an extensive charging network of nearly 50 charging points. Our EVs have already mitigated...

  • Senior Systems Administrator

    11 hours ago

    Nairobi, Nairobi Area, Kenya Eleving Group Full time $8,000 - $20,000 per year

    Eleving Group is an international fintech company specializing in vehicle and consumer finance, operating a multi-brand portfolio in 17 countries across 3 continents, with a 3000+ strong team. As pioneers in emerging economies, we're driving change, encouraging financial inclusion and upward social mobility through innovative, easy-to-use financial...

  • Senior Systems Administrator

    11 hours ago

    Nairobi, Nairobi Area, Kenya Eleving Group Full time 1,200,000 - 3,600,000 per year

    Eleving Group is an international fintech company specializing in vehicle and consumer finance, operating a multi-brand portfolio in 16 countries across 3 continents, with a 3600+ strong team. As pioneers in emerging economies, we're driving change, encouraging financial inclusion and upward social mobility through innovative, easy-to-use financial...

  • Information Systems

    11 hours ago

    Nairobi, Nairobi Area, Kenya Canonical - Jobs Full time $120,000 - $240,000 per year

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Power Systems Expert

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Fichtner Full time $80,000 - $120,000 per year

    *About Us*With over 2.300 employees, Fichtner is Germany's leading independent planning and consultancy enterprise. We are global players and tackle challenging projects in more than 100 countries. Among our clients are companies from the sectors of central utility supplies and waste management, international development and commercial banks, investors,...

  • Business Systems Lead

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Penda Health Full time 1,200,000 - 2,400,000 per year

    About UsPenda Health is an award-winning, innovative healthcare company dedicated to delivering high-quality, compassionate, and trustworthy care to every patient we serve.Our vision is for everyone in Africa to have healthcare they can trust — care that is accessible, reliable, and centered on people.Today, our team of 500+ passionate professionals...

  • Performance Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya CrossBoundary Group Full time 900,000 - 1,200,000 per year

    Be the engine of a high-performance culture at CrossBoundary by owning and evolving our performance management process to help every team member thrive.**Performance SpecialistCrossBoundary GroupAbout The Firm**CrossBoundary Group is a mission driven investment and advisory firm dedicated to unlocking the power of capital for sustainable growth and strong...

  • Office Administrator

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Bayes Consulting Full time 30,000 - 120,000 per year

    Company DescriptionBayes Consulting is a leading technology and strategy firm dedicated to transforming Africa's energy and climate sectors by leveraging emerging technologies. We specialize in developing innovative, data-driven solutions that address critical challenges in energy access, renewable energy infrastructure financing, and grid optimization.Role...

  • Site Operations Manager

    11 hours ago

    Nairobi, Nairobi Area, Kenya Gabriel-Chemie Group Full time 50,000 - 150,000 per year

    Home|Aktuelle PositionenSite Operations Manager - East Africa (m/f/d)NAIROBI, EmbakasiKENYAFULL-TIMEIMMEDIATELYWe are an international group of companies and Europe's largest family-owned masterbatch producer. We use innovative additives and inspiring colours to bring life to plastics. As an independent and profitable entity we target sustainable growth,...

  • Senior Investment Officer, Lending Operations

    11 hours ago

    Nairobi, Nairobi Area, Kenya Trade and Development Bank Group - TDB Group Full time $80,000 - $120,000 per year

    BackgroundEstablished in 1985, the Eastern and Southern African Trade and Development Bank Group (TDB Group) is an African regional multilateral development bank, with a mandate to finance and foster trade, regional economic integration, and sustainable development in Africa. TDB Group counts several subsidiaries and strategic business units including Trade...