Business Systems Lead

1 week ago

Nairobi, Nairobi Area, Kenya Penda Health Full time

About Us
Penda Health is an award-winning, innovative healthcare company dedicated to delivering high-quality, compassionate, and trustworthy care to every patient we serve.

Our vision is for everyone in Africa to have healthcare they can trust — care that is accessible, reliable, and centered on people.

Today, our team of 500+ passionate professionals proudly operates 18 Medical Centres across Nairobi, Kiambu, and Kajiado Counties, offering a wide range of outpatient and diagnostic services that bring The Penda Way to life every day.

At Penda, we are building a culture where our people grow, our patients feel valued, and our communities thrive — because we're Here When It Matters.

Role Summary

The Business Systems Lead ensures the smooth, secure, and efficient operation of Penda's IT systems, particularly healthcare and business software critical to daily operations. This role manages system uptime, user access, IT compliance, and technical support across all sites. Success in this role means minimal system downtime, timely user support, and continuous improvement of IT infrastructure to support Penda's growth and operational excellence.

Key Responsibilities

  • IT Systems Operations & Maintenance Manage daily operations, monitor system performance, apply updates, and maintain security and compliance across all IT software systems
  • User Account Management & Support Oversee user account access, provide technical support, and serve as an escalation point to ensure issues are resolved promptly
  • Training & Onboarding Develop documentation, communicate system updates, and conduct training for new and advanced users
  • Software Solutions & Business Continuity Support implementation and maintenance of software solutions, manage subscriptions, and ensure business continuity across all systems
  • Culture & Collaboration Model Penda's values, contribute to a collaborative IT culture, and drive continuous improvement in processes and service delivery

You'll Be a Great Fit If You Have…

  • Diploma in Computer Science, Information Technology, or a related field (Bachelor's degree preferred).
  • 3–5 years of experience in IT systems administration.
  • Strong knowledge of network infrastructure and security protocols.
  • Experience with healthcare IT systems, particularly EMR, is highly desirable.
  • Ability to manage multiple projects and user support activities effectively.

Core Strengths for Success

  • Attention to Detail: Maintains accuracy in system monitoring, user account management, and documentation.
  • Organization & Time Management: Prioritizes multiple tasks and meets deadlines consistently.
  • Teamwork & Communication: Works collaboratively and communicates clearly with colleagues and stakeholders.
  • Learning Agility: Quickly adapts to new systems, processes, and technologies.
  • Integrity & Compliance: Upholds ethical conduct and ensures adherence to IT policies.
  • Technical Proficiency: Strong knowledge of network infrastructure, security protocols, and troubleshooting for critical systems.

Application Process

If you meet the above qualifications and are passionate about contributing to Penda Health's mission of delivering trusted, high-quality healthcare, we'd love to hear from you.

Applications will be reviewed on a rolling basis, so early submission is encouraged.

Please note that only shortlisted candidates will be contacted due to the high volume of applications received.

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