Battery Maintenance Technician

Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.About AmpersandAmpersand is Africa's E-mobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa's road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and cost-effective than the incumbent. Ampersand drivers routinely earn over 30% more income by going electric.The company started in Kigali, Rwanda, and expanded into Nairobi, Kenya in 2022. Today it has around 6,000 e-motorcycles on the road and 60 battery swap stations across the two countries. Ampersand is leading the market in quality, affordable tech, customer traction, and operational systems. The Ampersand team consists of 400+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.Ampersand values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and most hard-working individuals in East Africa.Our ValuesCustomer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations.Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectationsLove Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.About the RoleThe Battery Maintenance Technician is responsible for conducting diagnostics, repairs, and preventive maintenance on Ampersand electric motorcycle batteries to ensure safe, reliable, and efficient performance. This role ensures adherence to established Standard Operating Procedures (SOPs) and contributes directly to maintaining high standards of battery reliability and safety across Ampersand operations.Key responsibilitiesService, diagnose, and repair electric motorcycle batteries in accordance with Ampersand Standard Operating Procedures (SOPs).Conduct routine and preventive maintenance activities to maximize battery lifespan and performance.Ensure all batteries meet Ampersand's quality and safety standards before being released for use.Identify, troubleshoot, and resolve electrical, mechanical, or software-related issues within battery packs.Support root-cause analysis for recurring battery issues and recommend corrective actions.Ensure proper handling, storage, charging, and movement of batteries according to safety guidelines.Maintain a clean, safe, and organized workspace, including tools, workstations, and equipment.Participate in regular team meetings, maintenance reviews, and performance discussions.Report any safety hazards, equipment defects, or abnormal battery behavior immediately.Minimum requirements:Degree/Diploma in Electronics/Electrical Engineering or related technical field.Minimum of two (2) years of experience in electrical/automotive service operations.Sound technical knowledge of motorcycles, EV systems, and repair processes.Experience resolving escalated customer or technical issues with professionalism and empathy.Good communication and interpersonal skills both written and verbalHighly organized, detail-oriented, with problem-solving skillsSelf-driven and proactive, with a positive attitude and commitment to customer satisfaction.Job locationThis role will be based in Nairobi, Kenya Reporting to battery Maintenance Lead