Product Configuration Specialist

1 day ago

Kenya KCB Group Full time 1,200,000 - 2,400,000 per year
Description
Key Responsibilities
  • Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests. 
  • Analyzing and documenting requirements for new products and services and associated controls, customer journeys and notifications, arising from production incidents, new business or customer requests. 
  • Support the Digital Channels banking platform upgrades, closure of audit and Risk issues.
  • Work with different stakeholders for product delivery ensuring end to end support and adoption of latest technologies to serve business and customer needs.
  • Support channels systems by ensuring system health monitoring, problem detection & resolution automation.
  • Maintain good quality documentation of configuration changes made on the platforms including system flows, roles and permissions matrix of the platforms
  • Support deployment, configurations and support for all digital channels systems.

The Person

For the above position, the successful applicant should have the following: 

  • Bachelor's degree in computer science or technology related or equivalent years of It practice for non IT degree. 
  • MBA/Msc Master's degree is an added advantage.
  • Professional qualification in Project Management/ Product Management/Agile is an added advantage. 
  • 5 years' work experience in a similar role, with at least: -
  • 3 years' experience in Mobile banking, internet banking and Digital lending support.
  • 1-year experience in Payment Platform configuration and Support.
  • 1-year experience in DevOps and Agile practice. 

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