Network Engineer

6 days ago

Nairobi, Nairobi Area, Kenya We Are Oasis Full time $90,000 - $120,000 per year

Job Overview

We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients. The Network Engineer will be responsible for overall operational excellence meeting goals for Network Uptime SLAs.

Responsibilities and Duties

  • Collaborate with executive management to provide technical support to the development of the infrastructure systems and services.
  • Provide support to the existing LAN/WAN network environment and plan and implement new technologies, such as routers, switches, and wireless infrastructure
  • Maintain and integrate session boarder controllers with company and client needs
  • Ensure data backup is happening and processes and practices for recovery are in place
  • Maintains an up-to-date knowledge of current trends and practices in the data and
  • telecommunications fields
  • Regular review of departmental processes to execute process improvement opportunities
  • Provides disaster recovery planning and emergency operations support for network and
  • telecommunications
  • Work with Client Services team to ensure client needs are met
  • Onboard new clients to help the business meet sales objectives
  • Review outside vendors

Required Knowledge and Skills

  • More than 10 years of experience in IT including client/server, networks, project management, disaster recovery, information systems and hardware.
  • Knowledgeable in Cisco and Fortinet switches and routers
  • Knowledgeable with network edge equipment including firewalls and edge routing technologies such as SDWAN
  • Knowledgeable in SIP, VoIP, and other telephony protocols

Reporting Structure

  • Direct Manager: VP, Network Infrastructure

Education/Experience

  • Bachelor's degree or equivalent work experience
  • Cisco and Fortinet Career Certifications strongly preferred
  • 10+ years IT experience, preferably in a call center environment
  • 5+ years of direct experience in maintaining large scale networks
  • Management of blended call centers
  • Balanced management style of people, process and supporting positive work culture
  • Relentless focus on exceptional customer experience for each of OneSource's clients
  • Metrics/benchmarking
  • Processes and procedures
  • Call center technology
  • Ability to prioritize and re-prioritize activities, multi-task and follow tasks to completion

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