People, Talent and Operations Manager

10 hours ago

Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 900,000 - 1,200,000 per year
ROLE TITLE: People, Talent and Operations Manager

Industry: Healthcare

JOB'S MISSION
To ensure the organization is staffed with "A" players through appropriate recruitment practices, coaching and performance management.

Duties:
 Talent Alignment:

• Ensure the organization is staffed with the right people in the right roles to drive strategic and operational excellence.
Strategic OKR Implementation:

• Support the cascading and alignment of organizational OKRs across all departments in line with the company's strategic direction.
Culture Development:

• Foster and maintain a culture that attracts, develops, and retains top-performing ("A") players while promoting employee engagement and satisfaction.
Performance Management:

• Design, implement, and manage an effective performance management system that aligns individual goals with organizational objectives and drives accountability.
HR Systems and Technology:

• Recommend, implement, and oversee an appropriate HR software solution to support OKR tracking, performance management, and other key HR functions.
Operational Efficiency:

• Ensure all workstations and job roles are adequately staffed and efficiently managed.

• Maintain targeted labor efficiency ratios in alignment with the approved budget.

• Track and report remuneration and performance metrics within the revenue-share pool to ensure organizational viability and profitability.
Continuous Improvement:

• Identify opportunities to streamline HR and operational processes to enhance productivity, employee experience, and organizational effectiveness.

Requirements Requirements:

• Bachelor's Degree in Human Resource Management, Business Administration, Organizational Development, or a related field.

• Membership with the Institute of Human Resource Management (IHRM) and possession of a valid practicing certificate.

• Minimum of 5 years of progressive experience in Human Resource Management, Talent Development, or Operations Management within the healthcare industry.

• Proven experience in implementing performance management systems, HR processes, and workforce planning aligned to organizational objectives.

• Demonstrated ability to recruit, develop, and retain high-performing teams while fostering a strong performance-driven culture.

• Strong knowledge of HR software systems, OKR frameworks, and modern people analytics tools.

• Excellent leadership, communication, and interpersonal skills, with the ability to influence at all organizational levels.

• Strong analytical, problem-solving, and decision-making capabilities with a focus on continuous improvement and operational excellence.

• High level of integrity, professionalism, and emotional intelligence, consistent with the values of a healthcare environment.

COMPETENCIES
Training in HR with all prerequisite certifications.
Training in management.
Previous proven experience in building teams.
Documented and verifiable proof of achievements that confirm "A" player status – available and reliable reference checks.
Good communication and presentation skills.
Track record of working hard, enthusiastic about work and maintains high standards.
Intelligent with great analytical skills.

NB: Should be willing to start immediately

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