Senior Fraud Analyst

About Us:

At Network International, we always stay ahead. In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest  first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. 

Here, solving complex problems means more than using cutting-edge technology; it's about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn't just a goal; it's how we work, every day, as one team. 

About The Role:

As a Fraud Risk Analyst, You will be responsible in maintaining effective client relations while working independently as a fraud management expert providing fraud risk mitigation strategies and fraud risk management services. 

You will promote fraud risk awareness and the importance of the proactive measures for our clients. Develop and implement the strategies to manage fraud risk in the pos and ecommerce acquiring businesses.

This job role is responsible to manage the operations of the fraud monitoring, execute standards and practices for fraud control and management to minimize exposure to fraud losses, ensuring that the BAU task is performed accurately.

Key Responsibilities:

• Monitor merchant/transactional-based card spends on a 24x7 basis as per company procedures, agreed service standards and in accordance with agreed controls and procedures.
• Conducting the review of all triggered alerts based on the pre-defined rules in the fraud detection tool.
• Maintain merchant service levels by introducing and implementing opportunities to increase clients' fraud risk awareness.
• Work closely with business managers to understand the business, identify risk issues, and promote solutions to manage relevant fraudulent risks.
• Build and continuously develop close relationships with business stakeholders for fraud risk management.
• Manage Aggregators, PSPs, Wallet operations etc., as per Scheme rules and policies.
• Utilize a consultative relationship approach to embed fraud risk controls at all levels within organization.
• Work with the Ecom Support Operations team to assist Ecom merchants to migrate to NI's Payment gateway and ecommerce fraud management solution. 
• Act as an escalation point and ensure resolution of fraud risk issues of merchants by identifying and reporting incidents in accordance with standard operating procedures and develop unique approaches for challenging situations to address customised needs of merchants. 
• Form robust controls by streamlining the ecommerce fraud management processes complying with the fraud management policy manual, ensuring that it is updated on regular basis. 
• Monitoring the on-going effectiveness of key controls to provide assurance that it is operating in line with fraud risk appetite, any regulatory and requirements of the Group.
• Lead all the existing / new POS and Ecommerce projects and innovations related to fraud risk, ensuring successful results with no discrepancies and support the assessment of fraud risks in material projects and initiatives; assuring that adequate risk mitigation and controls are in place.
• Mitigate fraud risk at merchants through fraud awareness training programs for both retail and ecommerce merchants.
• Deliver all the required support and tasks assigned on ad-hoc requirements from the management.
• Provide reporting that is required and closure of risk issues within the agreed time. This is in line with the unit's goal to form a successful backup program.

Key Experience/Skills Required:

Education: 

• Educated to Degree level from a recognized university, with fluency English.

Experience: 

• At least 4 years of experience in Fraud & Risk related work.
• Ability to identify the weakness of current control process and recommends enhancements. 
• Familiar with a variety of the field's concepts, practices, and procedures. 
• Comprehensive knowledge of Scheme Rules.

Knowledge/Skills:

• Outstanding interpersonal, leadership and team working skills.
• Outstanding communication and negotiation skills - both verbal and written.
• Strong cultural awareness and knowledge.
• Strong awareness of MS office with good computer skills and cards fraud.
• Ability to make decisions and use independent judgment.
• Ability to provide coaching, mentoring and constructive feedback in appropriate situations.
• Performs a variety of tasks.
• Leads and directs the work of others.
• Must have excellent communication skills and the ability to promote the fraud risk awareness at all levels of management within the organization.
• Responsible for providing best in class recommendations in Fraud Management.
• Problem solving and developing unique approaches for challenging situations that address a customized client need. 
• Aware of all aspects of the customer lifecycle fraud exposure and be able to offer impartial, practical and actionable enhancements to clients fraud environments. 
• Collaborate with the client to develop methodologies for the effective delivery of the business aspect of any fraud solution implementation.
• Must have excellent communication skills and the ability to promote the fraud risk awareness at all levels of management within the organization.
• Should have the ability to identify opportunities for improvement as well as to communicate and advocate client needs and goals to ensure they are met and properly addressed.