ICT Officer

Amref Health Africa was founded in 1957 and has since grown to become the largest African-based international health development organisation; currently implementing more than 180 programmes, reaching more than 40 million people across 35 African countries; and a staff complement of over 2,000. Headquartered in Nairobi, Kenya, Amref Health Africa has offices in ten countries in Africa – Burkina Faso, Ethiopia, Guinea (Conakry), Kenya, Malawi, Senegal, South Sudan, Tanzania, Uganda and Zambia. An additional eleven advocacy and fundraising offices are located in Europe and North America.

Amref Health Africa is driven by its vision of 'Lasting health change in Africa' and its mission 'To catalyze and drive community-led and people-centred health systems while addressing social determinants of health'. We believe that the power to transform Africa's health lies within its communities, and therefore strive to ensure that health systems are not only functional but that communities are empowered to hold these systems accountable for the delivery of quality and affordable health care.

MAIN PURPOSE

The ICT Officer will be responsible for supporting the management, security, and maintenance of ICT systems, networks, and infrastructure while providing day-to-day support to ensure reliable, secure, and efficient organizational operations.

KEY RESPONSIBILITIES

ICT Support and Administration

• Provide ICT technical support to users, escalating complex issues as needed.
• Assist in ICT needs assessment, asset management, and basic reporting.
• Support the implementation of ICT policies, procedures, and standards.
• Maintain documentation of ICT systems and user guidelines.

Network and Infrastructure

• Assist in configuring, maintaining, and troubleshooting servers, storage, and operating systems (Windows and Unix).
• Support network devices (routers, switches, firewalls) including setup, monitoring, and troubleshooting.
• Perform basic administration of identity and access management, user accounts, and permissions.
• Provide technical administration and user support for email systems, Office 365 services, and collaboration platforms such as Teams and OneDrive.

System and Information Security

• Monitor and analyze system alerts, logs, and potential security incidents, escalating issues when necessary.
• Implement and monitor endpoint protection (antivirus, anti-malware, endpoint detection and response tools).
• Support patch management, updates, and security configurations across systems and devices.
• Assist with vulnerability scans, penetration testing, and remediation activities.
• Support data protection measures, including encryption, secure transmission, and access controls.
• Assist in responding to cybersecurity incidents, ensuring proper documentation and compliance with ICT security standards.

Business Continuity

• Support routine backups and assist in recovery processes when required.
• Maintain inventory of ICT hardware, software, and licenses.

Technical Support

• Provide user support through systematic troubleshooting and alternative solutions.
• Train and guide staff on ICT best practices and system use.
• Support end users during system rollouts or upgrades.

Other Tasks

• Provide input in procurement of ICT and security-related equipment/software.
• Carry out any other ICT-related duties assigned.

Education and Knowledge

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
• Networking certification – Cisco Certified Network Associate (CCNA)
• ICT Security certification – CompTIA Security , CCNA Security, or Microsoft Certified Security
• ITIL Foundation certification is an added advantage.

Experience

• Minimum of five (5) years of experience in ICT systems, networks, and security administration
• Hands-on experience with LAN/WAN, firewalls, and endpoint protection
• Exposure to cloud platforms (Microsoft 365, Azure, or similar)
• Experience supporting security audits or compliance requirements is an advantage

Skills and Competencies

• Strong technical knowledge of ICT and security systems
• Good troubleshooting, problem-solving, and analytical skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and collaborate across functions
• High levels of integrity, confidentiality, and attention to detail

Please include a cover letter that highlights why you believe you are an ideal candidate for this role, along with your CV showcasing your relevant skills and experience. The application deadline is October 05, 2025.

*Qualified female applicants are highly encouraged to apply.*

Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an address.

Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equal-opportunity employer with a non-smoking environment policy.