Senior ICT Officer – Network and Infrastructure

Company Description

Amref Health Africa was founded in 1957 and has since grown to become the largest African-based international health development organisation; currently implementing more than 180 programmes, reaching more than 40 million people across 35 African countries; and a staff complement of over 2,000. Headquartered in Nairobi, Kenya, Amref Health Africa has offices in ten countries in Africa – Burkina Faso, Ethiopia, Guinea (Conakry), Kenya, Malawi, Senegal, South Sudan, Tanzania, Uganda and Zambia. An additional eleven advocacy and fundraising offices are located in Europe and North America.

Amref Health Africa is driven by its vision of 'Lasting health change in Africa' and its mission 'To catalyze and drive community-led and people-centred health systems while addressing social determinants of health'. We believe that the power to transform Africa's health lies within its communities, and therefore strive to ensure that health systems are not only functional but that communities are empowered to hold these systems accountable for the delivery of quality and affordable health care.

Job Description

MAIN PURPOSE

The Senior ICT Officer – Network and Infrastructure will be responsible for developing, managing, and supporting corporate network and ICT infrastructure to ensure the delivery of high-quality, innovative, and cost-effective solutions on a robust platform. The role will support corporate business operations at the Headquarters while serving as a key technical contact for all country offices across Africa, Europe, and North America.

KEY RESPONSIBILITIES

ICT Technical Focal Point

• Provide ICT technical support across all countries of operation in collaboration with cross-functional ICT teams.
• Contribute to ICT needs assessment and the budgeting process to align with organizational objectives.
• Participate in the development, implementation, and enforcement of ICT policies and procedures.
• Support the execution of the organization's strategy.
• Prepare and maintain regular ICT management reports.
• Provide advanced ICT support and handle escalated issues from ICT teams across the organization.
• Play a key role in vendor and service provider management, ensuring system uptime, service quality, and value for investment.

Network and Infrastructure Administration Management

1. Servers and Storage

• Design, implement, manage, and maintain physical and virtual servers across data centers, ensuring optimal system performance.
• Administer computing resources, including storage provisioning using Network Attached Storage (NAS), in line with industry best practices.
• Install, configure, and upgrade multiple operating systems (Windows and Unix) across the organization.

2. Networks and Security

• Support the design, installation, configuration, management, and security of active/passive network devices, including Cisco switches, routers, and firewalls.
• Manage multiple internet service providers (ISPs) with load balancing techniques such as SD-WAN, and routing protocols including BGP, OSPF, and static routing.
• Oversee identity and access management (IAM), including user rights and permissions across on-premise and cloud infrastructure, ensuring compliance with organizational policies.
• Maintain and harden Office 365 Exchange, email gateways, and routing across multiple tenants.

3. Cloud and Collaboration Platforms

• Configure, secure, and support on-premise hosted solutions on both private and public cloud platforms.
• Manage secure online collaboration tools, including Microsoft Teams, OneDrive, and email services, to ensure reliable communication and productivity.
• Administer and maintain telephony systems, including call managers and VoIP integrations.

4. Business Continuity and Documentation

• Ensure successful and regular backups to safeguard all critical systems and configurations.
• Lead the disaster recovery, testing, and restoring process with documentation.
• Develop and maintain systems documentation and end-user guidelines.

5. Asset Management

• Participate in the definition, design, evaluation, and testing of new solutions and systems through proof-of-concepts (PoC) and implementation.
• Oversee ICT asset and inventory management, including software, hardware, licenses, and subscriptions.

System and Information Security

• Monitor and review system alerts and incidents from the Security Operations Center (SOC) and security logs generated by network devices and applications, ensuring timely mitigation.
• Manage hosting and secure publishing of web applications on Windows and Unix web servers using next-generation firewalls and Web Application Firewalls (WAF) for both internal and external access.
• Plan and implement system upgrades, updates, patches, hotfixes, preventive maintenance, and migrations with minimal service disruption.
• Develop and maintain security standards, access management practices, and compliance controls in line with policies, user requirements, and evolving technologies.
• Administer corporate-wide antivirus solutions across servers and endpoint clients to ensure robust protection.

Technical Support

• Conduct scheduled and ad-hoc ICT support visits to country programmes, providing both on-site and remote technical assistance.
• Guide users through systematic troubleshooting, offering timely and practical solutions to ICT issues.
• Stay abreast of emerging ICT trends to leverage technology for enhanced efficiency, innovation, and security.
• Support, train and mentor ICT subordinate staff on ICT best practices and security compliance.
• Support and build the capacity of end users and technical staff across countries.
• Support statutory audits and compliance.

Other Tasks

• Advisory roles to Country Programmes ICT Officers and partners.
• Advisory on procurement of technical equipment and related duties.
• Any other duty assigned.

Qualifications

Education and Knowledge

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
• Microsoft Certified Systems Engineer or Server Windows Certification (MCP)
• Networking certification in CISCO Certified Network Associate Professional (CCNP), preferably in switching and routing
• Firewall certification
• Virtual systems certification in VMware Certified Professional (VCP)
• Knowledge and experience in Online Exchange and Office 365 suite
• Excellent technical knowledge of computer applications and systems

Experience

• Minimum of seven (7) years' progressive experience in ICT infrastructure and network administration
• Experience in systems administration and management
• Experience in LAN and WAN management
• Experience in hardware and software integration and maintenance
• Experience in ERP support and database administration is an added advantage
• Exposure to diverse-multicultural environment

Skills and Competencies

• Strong influencing, facilitation, and teamwork abilities
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across diverse teams
• Critical and creative thinking, with strong analytical and logical diagnostic skills for problem-solving and sound judgment
• Proactive, flexible, and adaptable in dynamic environments
• High standards of confidentiality, ethics, integrity, and reliability
• Demonstrated ability to work effectively under pressure and meet deadlines

Additional Information

Please include a cover letter that highlights why you believe you are an ideal candidate for this role, along with your CV showcasing your relevant skills and experience. The application deadline is October 05, 2025.

*Qualified female applicants are highly encouraged to apply.*

Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an address.

Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equal-opportunity employer with a non-smoking environment policy.

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