Assistant Front Office Manager

2 weeks ago

Nairobi, Nairobi Area, Kenya Hyatt Regency Nairobi Westlands Full time 900,000 - 1,200,000 per year

We are seeking a dynamic and highly motivated
Assistant Front Office Manager
to join our Front Office leadership team. The ideal candidate will be a seasoned professional with proven expertise in managing large-scale front office operations within the luxury hospitality sector, and a genuine passion for delivering exceptional guest experiences.

The Candidate

  • A self-starter with exceptional leadership qualities, capable of inspiring and motivating a diverse team to deliver flawless service.
  • Possesses a keen sense of
    business acumen
    , balancing guest satisfaction with operational efficiency and revenue optimization.
  • Demonstrates an innate ability to create memorable guest journeys, going above and beyond to anticipate needs and resolve challenges seamlessly.
  • Tech-savvy and highly skilled with
    Opera PMS, Reserve, and other front office systems
    , ensuring smooth day-to-day operations and accurate reporting.
  • Naturally composed under pressure, with strong decision-making skills and the ability to handle guest concerns with professionalism and grace.
  • Detail-oriented, hands-on, and passionate about cultivating a culture of excellence within the Front Office team.

Qualifications & Experience

  • Minimum of
    2 years' proven experience as an Assistant Front Office Manager
    in a large-scale
    luxury or five-star hotel operation
    .
  • Strong track record of managing
    front office operations
    , including guest services, reservations, reception, concierge, and switchboard functions.
  • Deep understanding of
    front office best practices, guest service standards, and financial performance metrics
    .
  • Exceptional
    communication and interpersonal skills
    with the ability to foster strong relationships with guests, colleagues, and cross-functional teams.
  • Ability to
    analyze and act on business performance data
    , driving efficiencies and enhancing profitability without compromising guest experience.
  • Professional appearance and demeanor, embodying the values of a global brand.
  • A degree or diploma in Hospitality Management (strongly preferred).

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