Front Desk Receptionist

Spritz is one the top leading hair salons in Nairobi, Kenya catering to a vast number of clients with an average traffic of 60-90 clients daily. Founded in 2019, we started as a natural hair based salon but have since advanced to catering to clients with different hair needs. We offer top notch natural hair, color, texlux , braiding and nail services and we are equipped with talented & award winning professional stylists.

Other than offering hair and nail services, we also run Spritz Essentials, which was curated to help our clients achieve healthy hair goals. Our brand consists of natural cold pressed oils that are essential in their hair care journey.

At Spritz , we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. To learn more about work, take a look at our social media pages and our website

POSITION DESCRIPTION

As our salon Receptionist you'll be part of building our culture of care and making sure our guests leave with a smile. Our growth is your success as you help us market and grow the business. We have a spot waiting for you

Duties and responsibilities

• Greeting and welcoming customers in a friendly and professional manner.
• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.
• Tending to customer needs, inquiries, and complaints.
• Informing hairdressers and beauticians about customers at the salon.
• Commitment to work a flexible schedule, including peak times
• Dedication to great customer service
• Ability to work in a fast-paced environment
• Ability to efficiently and effectively resolve customer issues
• Managing customer care calls / customer follow up calls.
• Ensuring that the reception area is kept clean and professional.
• Assisting with marketing and sales by providing customers with information on promotions and new products and services.
• Processing transactions and issuing receipts to clients.
• Performing administrative tasks such as filing documents.
• Ensure all sales orders are accurate and billed against the specific stylist.
• Welcome walk-ins, answer questions about services and schedule appointments based on availability.
• Inform clients about new services and discounts.
• Ensure to call clients for feedback.
• Ensure to handle all client's complaints on time.
• Oversee daily salon operations i.e., flow of work at the salon is in order.
• Ensure the daily reports are sent to CEO & Finance Manager
• Ensure all salon receipts are correct and filed.
• Managing office emails and reporting to the CEO.
• Ensure posting of correct data in the POS.
• Update client records with contact and billing details, appointments and services offered.
• To assist with bookings accordingly.
• Any other duties as may be assigned by management.

REQUIREMENTS;

• Required: 3- 5 years of experience in a similar role preferably in customer care, hospitality & retail industry.
• Ability to work efficiently and independently in a fast-paced sales environment
• Experience with reception desk, hospitality, retail, or customer service in a fast-paced environment.
• Comfortably handle escalated guest situations with composure and compassion.
• Approachable, pleasant and spends the extra effort to put others at ease.
• Strong analytical, problem-solving and conflict resolution skills.
• Effective organizational skills, able to handle multiple duties simultaneously.
• Flexible and available to work varied shifts, including nights, weekends and holidays as needed.
• Previous cash handling experience preferred.
• Ability to work independently and as a team.
• Good time management skills, good judgment, and the ability to multi-task.
• Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management.
• Computer knowledge including but not limited to point-of-sale systems and data entry.