CRM & Billing Technical Lead - Microsoft Dynamics

2 weeks ago

Nairobi, Nairobi Area, Kenya SWATX Full time 1,200,000 - 2,400,000 per year

Job Summary

We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities


•⁠ ⁠Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.


•⁠ ⁠Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.


•⁠ ⁠Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.


•⁠ ⁠Manage customizations, configurations, workflows, and plugins within Dynamics 365.


•⁠ ⁠Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.


•⁠ ⁠Ensure high availability, scalability, and security of CRM & Billing systems.


•⁠ ⁠Troubleshoot performance issues and oversee system upgrades and patches.


•⁠ ⁠Work with DevOps teams for CI/CD pipeline automation and deployment management.


•⁠ ⁠Ensure compliance with regulatory, security, and data protection standards.

Requirements

Qualifications & Skills


•⁠ ⁠Bachelor's or Master's in Computer Science, Information Technology, or related field.


•⁠ ⁠8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.


•⁠ ⁠Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure.


•⁠ ⁠Knowledge of billing models, invoicing processes, and subscription management.


•⁠ ⁠Experience with RESTful APIs, SOAP, and integration patterns.


•⁠ ⁠Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.


•⁠ ⁠Strong problem-solving and leadership skills.

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