Senior CRM Consultant

2 weeks ago

Nairobi, Nairobi Area, Kenya SWATX Full time 1,200,000 - 2,400,000 per year

Job Summary

We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities


•⁠ ⁠Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs.


•⁠ ⁠Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).


•⁠ ⁠Develop and optimize workflows, plugins, Power Automate flows, and custom applications.


•⁠ ⁠Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications.


•⁠ ⁠Work closely with stakeholders to gather business requirements and translate them into technical solutions.


•⁠ ⁠Perform data migration, system upgrades, and performance optimization.


•⁠ ⁠Ensure CRM solutions are compliant with security, data governance, and regulatory requirements.


•⁠ ⁠Troubleshoot and resolve CRM-related technical issues and provide support for end-users.


•⁠ ⁠Stay updated on Microsoft Dynamics 365 and Power Platform advancements.


•⁠ ⁠Provide guidance and mentorship to junior team members.

Requirements

Qualifications & Skills


•⁠ ⁠Bachelor's degree in Computer Science, Information Technology, or related field.


•⁠ ⁠5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement).


•⁠ ⁠Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse.


•⁠ ⁠Expertise in customizing forms, entities, business rules, workflows, and security roles.


•⁠ ⁠Proficiency in C#, JavaScript, .NET, and SQL Server.


•⁠ ⁠Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems.


•⁠ ⁠Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus.


•⁠ ⁠Familiarity with Agile (Scrum, SAFe) methodologies.


•⁠ ⁠Excellent problem-solving and communication skills.


•⁠ ⁠Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred.

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