Senior CRM Consultant

5 days ago

Nairobi, Nairobi Area, Kenya SWATX Full time $90,000 - $120,000 per year

Job Summary

We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities


•⁠ ⁠Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs.


•⁠ ⁠Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).


•⁠ ⁠Develop and optimize workflows, plugins, Power Automate flows, and custom applications.


•⁠ ⁠Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications.


•⁠ ⁠Work closely with stakeholders to gather business requirements and translate them into technical solutions.


•⁠ ⁠Perform data migration, system upgrades, and performance optimization.


•⁠ ⁠Ensure CRM solutions are compliant with security, data governance, and regulatory requirements.


•⁠ ⁠Troubleshoot and resolve CRM-related technical issues and provide support for end-users.


•⁠ ⁠Stay updated on Microsoft Dynamics 365 and Power Platform advancements.


•⁠ ⁠Provide guidance and mentorship to junior team members.

Requirements

Qualifications & Skills


•⁠ ⁠Bachelor's degree in Computer Science, Information Technology, or related field.


•⁠ ⁠5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement).


•⁠ ⁠Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse.


•⁠ ⁠Expertise in customizing forms, entities, business rules, workflows, and security roles.


•⁠ ⁠Proficiency in C#, JavaScript, .NET, and SQL Server.


•⁠ ⁠Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems.


•⁠ ⁠Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus.


•⁠ ⁠Familiarity with Agile (Scrum, SAFe) methodologies.


•⁠ ⁠Excellent problem-solving and communication skills.


•⁠ ⁠Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred.

  • Senior Billing Consultant

    5 days ago

    Nairobi, Nairobi Area, Kenya SWATX Full time $90,000 - $120,000 per year

    Job SummaryWe are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within...

  • Senior Pre-Sales Consultant

    5 days ago

    Nairobi, Nairobi Area, Kenya TechEnable Limited Full time $80,000 - $120,000 per year

    Company DescriptionTechEnable Limited specializes in providing advanced services in Blockchain, Data Science, and SAP technologies, including SAP B1 and BYD. Founded to deliver cutting-edge technology solutions, TechEnable aims to empower businesses with tailored technological strategies. The company operates from the UK and is dedicated to addressing...

  • Senior Sales Executive

    5 days ago

    Nairobi, Nairobi Area, Kenya Sentinel Africa Consulting Full time $80,000 - $100,000 per year

    Job Overview: Sentinel Africa Consulting is seeking a highly motivated and results-driven Senior Sales Executive to join us. The Senior Sales Executive will play a key role in driving business and revenue growth by identifying new business opportunities, developing relationships with prospective clients, overseeing sales projections and forecasting revenue...

  • Senior Consultant, Crisis and Security Consulting

    5 days ago

    Nairobi, Nairobi Area, Kenya Control Risks Full time $60,000 - $80,000 per year

    Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organizations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients' success. We go beyond problem-solving and give our clients the...

  • Field Sales Consultant

    5 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 900,000 - 1,200,000 per year

    Position: Field Sales Consultant Department: Sales Reports to: Head of Sales Industry: Furniture Job Summary: The Field Sales Consultant will drive B2B sales within the furniture industry by acquiring new clients, presenting products, and closing deals. The role involves account management, customer support, and maintaining accurate...

  • Senior Sales and Business Development Consultant

    5 days ago

    Nairobi, Nairobi Area, Kenya Copper Quail Full time $90,000 - $120,000 per year

    Hybrid Senior Sales and Business Development Consultant required for a leading provider of Software as a Service (SAAS) tailored to the tourism industry. Competitive salary and commision structure.OverviewAs the Senior Sales and Business Development Consultant you will play a crucial role in driving the growth of our business by identifying and pursuing new...

  • Senior Sales Representative

    5 days ago

    Nairobi, Nairobi Area, Kenya Smooth JO Full time $40,000 - $50,000 per year

    Role DescriptionThis is a full-time on-site role for a Senior Sales Representative located in Ruaraka, Nairobi County, Kenya. The Senior Sales Representative will be responsible for generating new sales leads, meeting sales targets, and fostering strong relationships with customers.The role involves identifying market opportunities, following up on potential...

  • Information Technology Consultant

    5 days ago

    Nairobi, Nairobi Area, Kenya NFC COMPANY SA Full time $90,000 - $120,000 per year

    About the Company: We are a licensed NFC (Non-Banking Financial Company) dedicated to providing innovative and accessible savings and loan services to individuals and small businesses. With a focus on financial inclusion and customer empowerment, we leverage digital tools to enhance service delivery and operational efficiency. Position Summary: We are...

  • Senior Organizational Development

    5 days ago

    Nairobi, Nairobi Area, Kenya CCI Global Full time $90,000 - $120,000 per year

    Position SummaryTheSenior Organizational Development (OD) Facilitatorplays a pivotal role in driving organizational effectiveness and shaping a high-performance culture atCCI Kenya. Acting as a trusted advisor and internal consultant, this role partners with senior leaders and cross-functional teams to design and deliver impactful OD strategies. The...

  • Senior Sales Consultant, East Africa

    2 days ago

    Nairobi, Nairobi Area, Kenya Intrepid Travel Full time 1,680,000 per year

    At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people:Are you ready to turn a traveller's dream into a life-changing journey? As ourSenior Sales Consultant, East Africa,...