Collection Specialist

1 day ago

Kilimanjaro Rd Nairobi Kenya SGS Full time 1,200,000 - 3,600,000 per year
Company Description

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

Job Description

The incumbent shall be responsible for contacting clients (via phone, e-mail or fax) to collect outstanding payments. In addition, they shall work close with the B2C Accountants to handle customer payments, deductions, disputes and escalation to local Finance & Operational teams.

The Collection Specialist shall be responsible for completeness, accuracy and timeliness of operations in the collection area.

 Main duties and responsibilities:

  • Contacting customers to collect money based on ageing focused on selected accounts.
  • Customer account reconciliations.
  • Review and send periodic Customer Statements.
  • Action on customer statements feedback together with AR team.
  • Give feedback to AR team on bad debts and debt write-offs.
  • Provide feedback to AR team on payments allocation
  • Close co-operation with AR team in any other customer related topic.
  • Close co-operation with Credit Management teams on credit limits management.
  • Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve issues.
  • Work with B2C manager for process improvements initiatives.
  • Ensure compliance with SGS policies and procedures
  • Ensure that work carried meets the requirements of the Group Integrity and Confidentiality standards.
  • Any other duties and responsibilities assigned to by the Team Lead and or Finance Hub Manager from time to time.
  • Monitoring debt balances to ensure reduction in Debtors DSO
  • Ensure all WHT and WHVAT are adjusted properly to respective invoices upon receiving the certificates from clients.
  • Improve cash flow and align with Group targets in shortening the cash cycle
Qualifications

Qualifications, Experience and Competencies

    • University Degree (Finance & Accounting) from a recognized University.
    • Professional certificate from any of the recognized accounting bodies (CPA, ACCA etc)
    • Minimum of 4 years work experience in relevant finance function.
    • Ability to adapt quickly and demonstrate flexibility
    • Able to work independently and a strong team player.
    • Customer service oriented.
    • Good analytical and problem-solving skills
  •    Positive learning attitude and detail oriented
  • Experience (intermediate level) in working with MS Office applications (Excel, Word, Power Point) Knowledge of Oracle E Business Suite is a plus
    •  Good leadership skills and able to work with minimum supervision.
    • Good public relations and interpersonal skills.
    • Should be computer literate and have excellent communication skills with high level of written and verbal English.

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