General Manager: Residential Living

4 days ago

Nairobi, Nairobi Area, Kenya Macdonald & Company Full time 1,500,000 - 3,000,000 per year

Imagine leading the creation of something that doesn't yet exist in Kenya, a new standard of urban living that blends world-class hospitality with modern residential management. This is a rare opportunity to take the reins of a pioneering new business unit, shaping how people live, lease, and experience residential communities across Nairobi and beyond.

The company behind this vision has been at the forefront of property development in Kenya for over three decades. They are now launching a Residential Living & Hospitality division that will redefine what "home" means in the modern city. Starting with an iconic flagship project, this venture will integrate high-end property management, letting operations, and curated lifestyle services, setting a benchmark for contemporary living across East Africa.

They are seeking an exceptional General Manager to build this business from the ground up. Reporting directly to the CEO, you'll have the mandate to develop strategy, operating models, and teams that merge property management precision with hospitality excellence. You'll oversee the full ecosystem, from leasing operations and amenity activation to digital service platforms and financial performance, ensuring residents and investors alike experience measurable value and satisfaction.

This is not a role for someone who wants to step into a ready-made operation. It's for a builder, someone with the vision, structure, and stamina to create an entirely new business line. The ideal candidate will bring at least 15 years' experience in property or hospitality leadership, ideally within serviced residences, mixed-use developments, or branded living environments. You'll combine a commercial mindset with a passion for design, service, and community. You'll understand how to create and manage sustainable service-charge models, optimize yields, lead teams, and establish transparent communication with homeowners and investors. Most importantly, you'll know how to deliver an experience, not just a product.

This role offers the chance to shape an urban living model that others will follow. If you're driven by innovation, enjoy building from scratch, and are ready to lead a transformation in how residential communities are lived in and loved, this is the moment to make your mark.

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